topic Re: updated zd1200 to fw 9.13.3.0.157 , r600 ap's at local site updated ok but remotes sites fail in Access Points - Indoor and Outdoor

updated zd1200 to fw 9.13.3.0.157 , r600 ap's at local site updated ok but remotes sites fail

david_comey — Sun, 06 May 2018 07:47:35 GMT

WE have two zd1200's and 5 sites, the main site has the Zd's and 25 r600 aps, all connected by vpn and each of 5 remote sites has 5 r600 aps
Have successfully updated two ZD and 25 AP's to 9.13.3.0.157 and is working ok, the remote sites have 5 r600's each but these just continually show in zone director with message
Ap {****} joins with different firmware / custom file version and is being upgraded.
These doesnt complete and they can not connnct

Re: updated zd1200 to fw 9.13.3.0.157 , r600 ap's at local site updated ok but remotes sites fail

joe_kelly_btzlb — Mon, 07 May 2018 12:57:42 GMT

have you check to see if the r600 is compatible with 9.13.3.0.157? What model are the APs that successfully upgraded

Re: updated zd1200 to fw 9.13.3.0.157 , r600 ap's at local site updated ok but remotes sites fail

jardel_almeida1 — Tue, 15 May 2018 12:16:28 GMT

Need to update remote APs, upload image manually

Re: updated zd1200 to fw 9.13.3.0.157 , r600 ap's at local site updated ok but remotes sites fail

david_black_594 — Fri, 06 Sep 2019 02:44:01 GMT

Generally the cause for this symptom is an MTU mismatch. Change the ZD’s to a lower number such as 1200 and that should take care of it.