topic Re: Model[r510] is not supported; connection request from AP[xx] refused in Access Points - Indoor and Outdoor

Model[r510] is not supported; connection request from AP[xx] refused

qassam_diab_9gj — Mon, 26 Sep 2016 15:14:59 GMT

Hey everyone,

I purchased a ZD1200 controller to manage 3 R510 APs and I keep getting this message. Support mentioned to reupload same firmware file to the controller (currently 9.9). I've done that and to 9.12 with no luck.

Any suggestions?

Re: Model[r510] is not supported; connection request from AP[xx] refused

jeremy_pierce_6 — Mon, 26 Sep 2016 15:22:44 GMT

If I am right you need to do some of the middle firmware. It doesn't let you jump from certain ones, especially older ones to the new one. On the support page it should let you get to some of the other ones. If you look on the release notes it will tell you which ones you can skip.

Re: Model[r510] is not supported; connection request from AP[xx] refused

john_d — Mon, 26 Sep 2016 15:26:21 GMT

R510 requires 9.13 MR1, I believe.

Re: Model[r510] is not supported; connection request from AP[xx] refused

max_o_driscoll — Mon, 26 Sep 2016 15:46:06 GMT

John D is spot on 9.12 does not support R510, 9.13 does.