https://community.ruckuswireless.com/t5/Access-Points-Indoor-and-Outdoor/about-R550-%EF%BC%95G/m-p/21156#M5670 <P style="margin: 0;">Curious about the initial defect on the r550? Is this a known issue with early production units? I have an install of three r550 (unleashed) that I haven't been able to get stable - same location/placement using r510 displays no issues.&nbsp;</P> Wed, 10 Feb 2021 21:12:03 GMT fredrik_kenmo 2021-02-10T21:12:03Z https://community.ruckuswireless.com/t5/Access-Points-Indoor-and-Outdoor/about-R550-%EF%BC%95G/m-p/21152#M5666 <P style="margin: 0;">Only 5G is unstable, connection is lost or SSID is not visible</P> <P style="margin: 0;">Does it stabilize if I leave it for a while after installation?</P> Thu, 14 Jan 2021 08:16:48 GMT https://community.ruckuswireless.com/t5/Access-Points-Indoor-and-Outdoor/about-R550-%EF%BC%95G/m-p/21152#M5666 masaki_matsumur 2021-01-14T08:16:48Z https://community.ruckuswireless.com/t5/Access-Points-Indoor-and-Outdoor/about-R550-%EF%BC%95G/m-p/21153#M5667 <P style="margin: 0;">Is this Unleashed and are you using Channelfly?&nbsp;&nbsp;</P> Thu, 14 Jan 2021 19:14:41 GMT https://community.ruckuswireless.com/t5/Access-Points-Indoor-and-Outdoor/about-R550-%EF%BC%95G/m-p/21153#M5667 david_black_594 2021-01-14T19:14:41Z https://community.ruckuswireless.com/t5/Access-Points-Indoor-and-Outdoor/about-R550-%EF%BC%95G/m-p/21154#M5668 <P><A href="https://forums.ruckuswireless.com/users/5f9169f449d3ca752488cbdb" style="color: '#0063ce'; text-decoration: 'none';" data-id="5f9169f449d3ca752488cbdb" data-username="david_black_5940365">@david_black_5940365</A>&nbsp; No, I simply tried to activate one. Apparently it is an initial defect, so I will contact the distributor. Thank you!</P> Thu, 14 Jan 2021 19:38:07 GMT https://community.ruckuswireless.com/t5/Access-Points-Indoor-and-Outdoor/about-R550-%EF%BC%95G/m-p/21154#M5668 masaki_matsumur 2021-01-14T19:38:07Z https://community.ruckuswireless.com/t5/Access-Points-Indoor-and-Outdoor/about-R550-%EF%BC%95G/m-p/21155#M5669 <P style="margin: 0;">I replaced the unit but that didn't solve the problem, I don't understand why it's only 5G.</P> Tue, 26 Jan 2021 11:46:33 GMT https://community.ruckuswireless.com/t5/Access-Points-Indoor-and-Outdoor/about-R550-%EF%BC%95G/m-p/21155#M5669 masaki_matsumur 2021-01-26T11:46:33Z https://community.ruckuswireless.com/t5/Access-Points-Indoor-and-Outdoor/about-R550-%EF%BC%95G/m-p/21156#M5670 <P style="margin: 0;">Curious about the initial defect on the r550? Is this a known issue with early production units? I have an install of three r550 (unleashed) that I haven't been able to get stable - same location/placement using r510 displays no issues.&nbsp;</P> Wed, 10 Feb 2021 21:12:03 GMT https://community.ruckuswireless.com/t5/Access-Points-Indoor-and-Outdoor/about-R550-%EF%BC%95G/m-p/21156#M5670 fredrik_kenmo 2021-02-10T21:12:03Z https://community.ruckuswireless.com/t5/Access-Points-Indoor-and-Outdoor/about-R550-%EF%BC%95G/m-p/21157#M5671 <P style="margin: 0;">It did not seem to be an initial failure of the unit, and replacing the unit did not fix the problem. We are continuing to verify this.</P> Thu, 11 Feb 2021 01:35:50 GMT https://community.ruckuswireless.com/t5/Access-Points-Indoor-and-Outdoor/about-R550-%EF%BC%95G/m-p/21157#M5671 masaki_matsumur 2021-02-11T01:35:50Z https://community.ruckuswireless.com/t5/Access-Points-Indoor-and-Outdoor/about-R550-%EF%BC%95G/m-p/21158#M5672 <P style="margin: 0;">Interesting <span class="lia-unicode-emoji" title=":confused_face:">😕</span> are you seeing connectivity issues - client not being able to communicate even if reported to be connected (on device and in Unleashed UI)? 5GHz clients all report poor signal strength regardless of distance to AP. Currently running with wifi-6 disabled, which up until two days ago seemed to had a positive impact.</P> Thu, 11 Feb 2021 21:05:27 GMT https://community.ruckuswireless.com/t5/Access-Points-Indoor-and-Outdoor/about-R550-%EF%BC%95G/m-p/21158#M5672 fredrik_kenmo 2021-02-11T21:05:27Z https://community.ruckuswireless.com/t5/Access-Points-Indoor-and-Outdoor/about-R550-%EF%BC%95G/m-p/21159#M5673 <P style="margin: 0;">My R550 is also doing very well with 2.4Ghz. But on 5Ghz, the connection is still broken.</P> Fri, 12 Feb 2021 00:15:28 GMT https://community.ruckuswireless.com/t5/Access-Points-Indoor-and-Outdoor/about-R550-%EF%BC%95G/m-p/21159#M5673 masaki_matsumur 2021-02-12T00:15:28Z https://community.ruckuswireless.com/t5/Access-Points-Indoor-and-Outdoor/about-R550-%EF%BC%95G/m-p/21160#M5674 <P style="margin: 0;">Having same/similar symptoms.</P> <P style="margin: 0;"></P> <P style="margin: 0;">Previous Unifi AP AC Lite worked perfectly, but now on R550 lot of 5GHz devices have "poor" 5Ghz signal - even ones that are 2-3m away from AP with clear line of sight with no other wifi in house.</P> <P style="margin: 0;">Device has installed Unleashed 200.9.10.4.212 firmware.</P> Fri, 12 Feb 2021 15:20:04 GMT https://community.ruckuswireless.com/t5/Access-Points-Indoor-and-Outdoor/about-R550-%EF%BC%95G/m-p/21160#M5674 jan_s 2021-02-12T15:20:04Z https://community.ruckuswireless.com/t5/Access-Points-Indoor-and-Outdoor/about-R550-%EF%BC%95G/m-p/21161#M5675 <P style="margin: 0;">Have you made any configuration changes that have proved helpful in managing the situation - while waiting patiently for a patch?</P> Fri, 12 Feb 2021 18:38:33 GMT https://community.ruckuswireless.com/t5/Access-Points-Indoor-and-Outdoor/about-R550-%EF%BC%95G/m-p/21161#M5675 fredrik_kenmo 2021-02-12T18:38:33Z https://community.ruckuswireless.com/t5/Access-Points-Indoor-and-Outdoor/about-R550-%EF%BC%95G/m-p/21162#M5676 <P style="margin: 0;">Nothing has been improved yet.</P> Sat, 13 Feb 2021 03:26:15 GMT https://community.ruckuswireless.com/t5/Access-Points-Indoor-and-Outdoor/about-R550-%EF%BC%95G/m-p/21162#M5676 masaki_matsumur 2021-02-13T03:26:15Z https://community.ruckuswireless.com/t5/Access-Points-Indoor-and-Outdoor/about-R550-%EF%BC%95G/m-p/21163#M5677 <P style="margin: 0;">That seems to be what we are seeing as well. 5G connections are more susceptible to problem and always reported as having poor signal strength in WebUI. I have a few other oddities left to isolate and/or explain - one being that when the devices loose connectivity I can reconnect to another SSID (same AP) and (sometimes) regain connectivity. That separate SSID currently use WPA3, whereas the first use WPA2 - connecting devices has been refreshed in part due to issue we are seeing. Regaining connectivity to the original SSID won't work without fiddling - no clear idea as to repeatable steps to recovery. Have you made any changes that you believe has help alleviate the issues at hand? I have currently disabled wifi6, set TX power to max and use ofdm-only.&nbsp;</P> Tue, 16 Feb 2021 17:15:48 GMT https://community.ruckuswireless.com/t5/Access-Points-Indoor-and-Outdoor/about-R550-%EF%BC%95G/m-p/21163#M5677 fredrik_kenmo 2021-02-16T17:15:48Z https://community.ruckuswireless.com/t5/Access-Points-Indoor-and-Outdoor/about-R550-%EF%BC%95G/m-p/21164#M5678 <P style="margin: 0;">I don't have a good idea for a solution. I'm going to try adding a stock AC power supply.</P> Thu, 18 Feb 2021 13:11:52 GMT https://community.ruckuswireless.com/t5/Access-Points-Indoor-and-Outdoor/about-R550-%EF%BC%95G/m-p/21164#M5678 masaki_matsumur 2021-02-18T13:11:52Z https://community.ruckuswireless.com/t5/Access-Points-Indoor-and-Outdoor/about-R550-%EF%BC%95G/m-p/21165#M5679 <P style="margin: 0;"><SPAN>Does DFS（Dynamic Frequency Selection） have anything to do with it?</SPAN></P> Fri, 12 Mar 2021 09:59:25 GMT https://community.ruckuswireless.com/t5/Access-Points-Indoor-and-Outdoor/about-R550-%EF%BC%95G/m-p/21165#M5679 masaki_matsumur 2021-03-12T09:59:25Z https://community.ruckuswireless.com/t5/Access-Points-Indoor-and-Outdoor/about-R550-%EF%BC%95G/m-p/21166#M5680 <P style="margin: 0;">DFS is there to prevent interference with other users of the spectrum (not WiFi, radar and such) and the AP must change channels if it detects those users but that would only explain the AP choosing a different channel.</P> Sun, 14 Mar 2021 18:50:31 GMT https://community.ruckuswireless.com/t5/Access-Points-Indoor-and-Outdoor/about-R550-%EF%BC%95G/m-p/21166#M5680 velosol 2021-03-14T18:50:31Z https://community.ruckuswireless.com/t5/Access-Points-Indoor-and-Outdoor/about-R550-%EF%BC%95G/m-p/21167#M5681 <P style="margin: 0;">Are you testing with multiple devices?&nbsp;</P> Mon, 15 Mar 2021 01:51:23 GMT https://community.ruckuswireless.com/t5/Access-Points-Indoor-and-Outdoor/about-R550-%EF%BC%95G/m-p/21167#M5681 david_black_594 2021-03-15T01:51:23Z https://community.ruckuswireless.com/t5/Access-Points-Indoor-and-Outdoor/about-R550-%EF%BC%95G/m-p/21168#M5682 <P><A href="https://forums.ruckuswireless.com/users/5f9169f449d3ca752488cbdb" style="color: '#0063ce'; text-decoration: 'none';" data-id="5f9169f449d3ca752488cbdb" data-username="david_black_5940365">@david_black_5940365</A>&nbsp; Since I only have one R550, I borrowed an R850 to test it and got the same result.</P> Mon, 15 Mar 2021 14:34:25 GMT https://community.ruckuswireless.com/t5/Access-Points-Indoor-and-Outdoor/about-R550-%EF%BC%95G/m-p/21168#M5682 masaki_matsumur 2021-03-15T14:34:25Z https://community.ruckuswireless.com/t5/Access-Points-Indoor-and-Outdoor/about-R550-%EF%BC%95G/m-p/21169#M5683 <P style="margin: 0;">I meant stations... Are you testing with multiple laptops, phones, etc?</P> Mon, 15 Mar 2021 14:48:48 GMT https://community.ruckuswireless.com/t5/Access-Points-Indoor-and-Outdoor/about-R550-%EF%BC%95G/m-p/21169#M5683 david_black_594 2021-03-15T14:48:48Z https://community.ruckuswireless.com/t5/Access-Points-Indoor-and-Outdoor/about-R550-%EF%BC%95G/m-p/21170#M5684 <P style="margin: 0;">Yes. It was the same for iphone, ipad and Mac.</P> Mon, 15 Mar 2021 15:05:02 GMT https://community.ruckuswireless.com/t5/Access-Points-Indoor-and-Outdoor/about-R550-%EF%BC%95G/m-p/21170#M5684 masaki_matsumur 2021-03-15T15:05:02Z https://community.ruckuswireless.com/t5/Access-Points-Indoor-and-Outdoor/about-R550-%EF%BC%95G/m-p/21171#M5685 <P style="margin: 0;">I haven't bother with Ruckus Wifi 6 APs.. I've just stuck with 802.11ac Wave 2 APs... Waiting on Wifi &nbsp;6e Ruckus APs to test before pushing it to clients.&nbsp;</P> Mon, 15 Mar 2021 18:39:46 GMT https://community.ruckuswireless.com/t5/Access-Points-Indoor-and-Outdoor/about-R550-%EF%BC%95G/m-p/21171#M5685 hayward_kong 2021-03-15T18:39:46Z