topic Re: 7372 locked to wrong country in Access Points - Indoor and Outdoor

7372 locked to wrong country

jelle_alten_606 — Thu, 09 Jan 2014 10:32:05 GMT

I have a zf7372 that somehow got locked into NL country code. Perhaps that happened when I took it out of the box and first thing I did was hook it up to a ZoneDirector with NL country code. Now I cannot change the country code back to US, which it was made for.
How do I unlock this? Factory reset and connecting to ZoneDirector will keep saying "wrong country code", CLI also states "illegal to change country code".
Is there a way to reset to "never initialized, pre-country-locked" settings?

rkscli: get countrycode
Country is NL
OK
rkscli: set countrycode US
illegal to change country code

Re: 7372 locked to wrong country

keith_redfield — Thu, 09 Jan 2014 14:26:40 GMT

If you open a support case we can reset it for you.

Re: 7372 locked to wrong country

jelle_alten_606 — Thu, 09 Jan 2014 16:54:50 GMT

We will do that, thanks.

Re: 7372 locked to wrong country

support_nusanet — Mon, 18 Nov 2019 01:53:03 GMT

Hi mate,

can you help me?, i have same problem

Re: 7372 locked to wrong country

sanjay_kumar — Thu, 21 Nov 2019 01:31:56 GMT

Hi Support Nusanetwork,

Not sure if you still have the same problem. If yes, please open a support case to resolve the issue.

Re: 7372 locked to wrong country

doncarlo_agusti — Tue, 10 Dec 2019 12:43:53 GMT

Is support still available for the 7372? I have the same issue, and when I try to submit a support case, the site says the serial number "asset does not exist".

Re: 7372 locked to wrong country

michael_brado — Thu, 12 Dec 2019 00:00:25 GMT

Where did you buy your AP? Your reseller would register your product, unless you bought direct Ruckus support.

Re: 7372 locked to wrong country

juan_comunales — Sun, 02 Feb 2020 23:14:38 GMT

hola en la empresa donde yo trabajo compramos zoneflex 7372 que bienvivieron con la reguion "usa" como región , y para mi país seria Uruguay.

es para consultar como se puede modificar

Re: 7372 locked to wrong country

juan_comunales — Mon, 03 Feb 2020 04:30:30 GMT

Tengo el mismo problema tienen solución

Re: 7372 locked to wrong country

viktor_ivancho — Tue, 23 Jun 2020 14:59:10 GMT

can you help me?, i have same problem

Re: 7372 locked to wrong country

michael_brado — Wed, 24 Jun 2020 23:05:22 GMT

But don't break the law...!

Re: 7372 locked to wrong country

viktor_ivancho — Thu, 25 Jun 2020 14:27:18 GMT

Thanks