topic Re: zone flex 2942 keep hanging in Access Points - Indoor and Outdoor

zone flex 2942 keep hanging

yew_heng_lee — Mon, 02 Dec 2013 09:00:40 GMT

After upgrade AP to latest firmware, AP not stable. After an hour, it will hang and uncontactable (ping test failed). Have to reboot again to resume wireless connection.

Re: zone flex 2942 keep hanging

primoz_marinsek — Mon, 02 Dec 2013 09:50:18 GMT

Have you tried a hard reset? If yes, try again and hold the button down for 2 min and see if it helps.

Is the AP ZD controlled? Have you upgraded via ZD or by hand? To which FW have you upgraded?

Re: zone flex 2942 keep hanging

yew_heng_lee — Mon, 02 Dec 2013 10:05:10 GMT

hi, i tried but still the same. Now the device reset to default automatically.

Before that, the AP firmware version is 9.1 and i tried to upgrade via ZD (version 9.4)but configure in standalone mode. It seem not stable and i download from web portal and upgrade again from my local PC. It seem working fine for the first hour but after that, it become unstable and it happen like keep rebooting every 5-15mins.

Just checked the device and i can't ping at all (but LED show fast blinking). Hard reboot it and it back to default setting.

We got few units with us but all look the same. I guess it was due to software since all of them have similar issue.

Re: zone flex 2942 keep hanging

keith_redfield — Mon, 02 Dec 2013 15:10:58 GMT

I've checked for similar cases, and not finding anything. If it were an issue with the software I'd expect to see dozens of similar cases.

Has anything else changed recently in your network?
Did you upgrade to 9.4.3 or some earlier version of 9.4?

Re: zone flex 2942 keep hanging

yew_heng_lee — Tue, 03 Dec 2013 01:42:18 GMT

hi keith, earlier version of 9.4.

Nope. We are trying to upgrade it and configure as standalone mode and transfer the unit to branch office

Re: zone flex 2942 keep hanging

yew_heng_lee — Tue, 03 Dec 2013 11:01:11 GMT

I found something. The software are using backup software version and all setting are set to default and that the reason, the wireless is off as no wlan enable in default setting.

Between, in what event that causing AP using backup software. Anyone know?

Re: zone flex 2942 keep hanging

yew_heng_lee — Wed, 04 Dec 2013 06:34:40 GMT

update:

Found that the AP hang when turn on wireless signal. Turn off wireless and always can ping to the AP.