topic Re: New router installed in Access Points - Indoor and Outdoor

New router installed

tom_green — Wed, 30 Dec 2020 22:52:48 GMT

We have at least 20 ruckus devices at my organization. A new router was just installed at one of our very small branches. The company SSID is not there any longer, of course. I need to have it configured just like the other branch offices. They login to a domain.

Re: New router installed

tim_brumbaugh — Thu, 31 Dec 2020 16:26:10 GMT

So what is the question here? Ho to setup your router or what?

Re: New router installed

tom_green — Thu, 31 Dec 2020 17:06:16 GMT

no no no. we have many branch offices where they are able to login to our corporate domain thru a ruckus ap that is managed by some controller. i need to configure it

Re: New router installed

tim_brumbaugh — Thu, 31 Dec 2020 17:37:10 GMT

You need to configure the router?

Re: New router installed

tom_green — Thu, 31 Dec 2020 20:35:24 GMT

No. somehow all the sites are able to login to the domain wirelessly with their credentials. we have a controller. I think the IP of this branch office has to be setup on the rukus controller in the main office? I am not sure

Re: New router installed

syamantakomer — Mon, 04 Jan 2021 14:47:23 GMT

Hi Tom,

What is the WLAN settings (WLAN type, encryption type, authentication, WLAN is tunneled or not, etc)?.

If it is a WPA2-Enterprice (802.1X) SSID, you should review if APs are acting as authenticator or you are using controller in radius proxy mode.

Also confirm what controller you are using, what is the firmware and AP firmware version.

Re: New router installed

tim_brumbaugh — Mon, 04 Jan 2021 15:24:57 GMT

Ok so is this a new site or existing and are you manually setting the IP of the controller on your AP's via the CLI, or are you using DHCP to hand out the ZD information to the AP?

We need more information to be able to help you out here.

Re: New router installed

tom_green — Tue, 05 Jan 2021 04:10:31 GMT

no. it is not a new site. What happened was it had a Verizon router, but Comcast service (don't know how that happened) but anyway, they put their own in. They were able to login to the company wifi even though they were not at the main location. Do you know what I am talking about? There is a ruckus controller. I am going onsite on Wednesday. I will get you whatever information you would need. I do thank you for your response.

Re: New router installed

tom_green — Tue, 05 Jan 2021 04:19:22 GMT

When I say I am going on-site, I mean the main location where the controller is.

Re: New router installed

tim_brumbaugh — Tue, 05 Jan 2021 16:41:44 GMT

So if it is remote site then a couple of ways the AP's were connected. More than likely you had put in the controllers IP address into the AP's through the CLI as that would get them registered with the controller and that should still be in the AP's. What we normally do is create a site for each location so that we can do different things at different sites if need by like different vlans with the same SSID or different passwords etc.

So if this is a fully routed solution then you have MPLS or some flavor of a private network or VPN tunnels between sites, is that correct? You should be able to ping the controller from the remote site, if not then we need to figure out how the AP's were connecting to the controller. If so then are the AP's registering with the controller? If they are then you should be able to manage those AP's from the controller. If you need some diagnostics help you can call support and they will help you.

Re: New router installed

tom_green — Tue, 05 Jan 2021 20:28:31 GMT

Thanks for the response. I am going to check this out tomorrow when onsite.

Now, another thing...I have a lot of the Rukus AP's r710 series. Is there a way to have them automatically reboot at a specific time every day? I have users complaining it is freezing, lagging, etc...

Re: New router installed

tom_green — Tue, 05 Jan 2021 21:29:41 GMT

I just found out that our branch offices do connect to the main office Rukus controller. It is a ZD1200. I am thinking that when the router got replaced the public IP may have changed?

I am sure you can tell I am not much of a network guy.

Re: New router installed

tim_brumbaugh — Wed, 06 Jan 2021 00:11:20 GMT

I am a Network Engineer if you cannot tell. If you cannot figure it out we are a consulting company if you need some more hands on support.