topic Re: POE error after power cycling ICX 7150 C12p in Access Points - Indoor and Outdoor

POE error after power cycling ICX 7150 C12p

dane_holland — Tue, 22 Dec 2020 14:17:18 GMT

**EDIT 4 JAN 2021** Got my ICX 7150 C12P replaced with RMA after it was determined that there was a POE hardware failure of some kind happening.

I have two R510s connected to my Ruckus ICX 7150 C12p switch. Was working fine for months. Last night I disconnected everything to clean up and organize my comm rack. When re-connecting everything to the same ports they came from (I labeled them), POE will not start for my 510s and I see this error in the system log:
Error: PD on port cannot be powered due to power being injected on another port of this unit.
I ran the command "no inline power" on all the ports of the switch and re-enabled just the two that need it, and fiddled with the CLI endlessly last night for hours but no dice. The switch is working fine otherwise, thankfully. Any ideas why the APs decided to stop working or what's going on here? I did have a fair amount of customization on the APs, with a vlan and a bunch of rogue AP blocks in place, and it was tied in to the switch, as it shows the switch on the unleashed app, at least when they're working.

Re: POE error after power cycling ICX 7150 C12p

eizens_putnins — Tue, 22 Dec 2020 14:59:27 GMT

Seems you have cable connecting this port and some other port on same switch. I recommend connect some device (AP, camera, etc.) to that port directly (using direct patch), to be sure there are no issues with cabling. If still get same message, I would disconnect cables from all other ports, and tried again. If still same message, than it is switch fault. But as you described events, I strongly suspect it is incorrectly connected or faulty cable.

Hope this helps

Re: POE error after power cycling ICX 7150 C12p

dane_holland — Tue, 22 Dec 2020 15:16:37 GMT

I've removed all ethernet cables from the switch as a troubleshooting step, connecting only the AP ethernet runs (one at a time even) .. same error always persists.

Re: POE error after power cycling ICX 7150 C12p

dane_holland — Tue, 22 Dec 2020 16:14:42 GMT

I happen to have another ICX 7150 switch available. I've configured it to match the production unit, and I will switch them out today after COB.

If it works as expected, then I think it's the switch having a problem. I read somewhere that POE firmware can be corrupted. What would you suggest I do to fix the switch that's malfunctioning? Flash a newer firmware to it? Currently on 8.0.9.0d

EDITED FOR CLARITY

Re: POE error after power cycling ICX 7150 C12p

dane_holland — Tue, 22 Dec 2020 17:21:55 GMT

Here's some data from the switch that may be useful. Flash and poe details:

SSH@S2_7150_C12P_2>show flash
Stack unit 1:
  NAND Type: Micron NAND 2GiB (x 1)
  Compressed Pri Code size = 28660224, Version:08.0.90dT211 (SPS08090d.bin)
  Compressed Sec Code size = 32539748, Version:08.0.90dT213 (SPR08090d.bin)
  Compressed Pri Boot Code size = 786944, Version:10.1.15T225 (mnz10115)
  Compressed Sec Boot Code size = 786944, Version:10.1.15T225 (mnz10115)
  Code Flash Free Space = 1188265984
SSH@S2_7150_C12P_2>show inline power

Power Capacity:         Total is 124000 mWatts. Current Free is 124000 mWatts.

Power Allocations:      Requests Honored 15 times


 Port   Admin   Oper    ---Power(mWatts)---  PD Type  PD Class  Pri  Fault/
        State   State   Consumed  Allocated                          Error
--------------------------------------------------------------------------
  1/1/1 On      Off            0          0  n/a      n/a         3  n/a
  1/1/2 On      Off            0          0  n/a      n/a         3  n/a
  1/1/3 Off     Off            0          0  n/a      n/a         3  n/a
  1/1/4 Off     Off            0          0  n/a      n/a         3  n/a
  1/1/5 Off     Off            0          0  n/a      n/a         3  n/a
  1/1/6 Off     Off            0          0  n/a      n/a         3  n/a
  1/1/7 Off     Off            0          0  n/a      n/a         3  n/a
  1/1/8 Off     Off            0          0  n/a      n/a         3  n/a
  1/1/9 Off     Off            0          0  n/a      n/a         3  n/a
 1/1/10 Off     Off            0          0  n/a      n/a         3  n/a
 1/1/11 Off     Off            0          0  n/a      n/a         3  n/a
 1/1/12 Off     Off            0          0  n/a      n/a         3  n/a
--------------------------------------------------------------------------
 Total                         0          0

Re: POE error after power cycling ICX 7150 C12p

dane_holland — Tue, 22 Dec 2020 17:22:27 GMT

More detail:

SSH@S2_7150_C12P_2>show inline power detail


Power Supply Data On unit 1:
++++++++++++++++++



Power Supply Data:
++++++++++++++++++

Power Supply #1:
        Max Curr:       2.3 Amps
        Voltage:        54.0 Volts
        Capacity:       124 Watts
        PoePower:       124 Watts


POE Details Info. On Unit 1 :


General PoE Data:
+++++++++++++++++

Firmware
Version
----------------
02.1.1 Build 002

Hardware
Version
----------------
V2R4



Cumulative Port State Data:
+++++++++++++++++++++++++++

#Ports    #Ports     #Ports   #Ports    #Ports       #Ports     #Ports
Admin-On  Admin-Off  Oper-On  Oper-Off  Off-Denied   Off-No-PD  Off-Fault
-------------------------------------------------------------------------
2         10         0        12        0            2          2



Cumulative Port Power Data:
+++++++++++++++++++++++++++

#Ports  #Ports  #Ports        Power       Power
Pri: 1  Pri: 2  Pri: 3  Consumption  Allocation
-----------------------------------------------
0       0       2           0.000 W     0.000 W


SSH@S2_7150_C12P_2>

Re: POE error after power cycling ICX 7150 C12p

dane_holland — Wed, 23 Dec 2020 07:10:42 GMT

After removing the switch from production and doing a proper reset (using the reset switch), I'm seeing this error in the system log. Updated firmware to 8.0.95bb, still same error.

Dec 10 21:40:17 critical System: U1-MSG: PoE Severe Error: Power being injected on port 1/1/6. No new PDs can get powered on this unit.Configure "no inline power" on all Switch to Switch connected ports of this unit and peer unit(s) to resolve the issue.

Re: POE error after power cycling ICX 7150 C12p

eizens_putnins — Wed, 23 Dec 2020 07:48:46 GMT

Is something connected to port 1/1/6? If yes, disconnect cable and try again. If still get error when cable is disconnected from port 1/1/6 -- open support case, it's a hardware fault. But seems quit unbelievable, that it surfaced after cables rearranging, so check your cables again...

Re: POE error after power cycling ICX 7150 C12p

eizens_putnins — Wed, 23 Dec 2020 08:00:40 GMT

Ouch, you have tried already to disconnect everything. So inspect 1/1/6 port socket -- may be there is something inside or connector is broken?

Than last try -- factory reset switch and upgrade firmware. If same error -- open support case. Seems that you are very unlucky and got problem where it should not be any.

Anyway, remember old wisdom - don't fix, what is not broken...

Good luck!

Re: POE error after power cycling ICX 7150 C12p

vu_pham_ghtztqm — Wed, 30 Dec 2020 16:44:11 GMT

Is the AP (connected to 1/1/6) also connected to a DC power supply? If so please disconnect it from the outlet.

What if you try on port 1/1/9 to 1/1/12? Do you see the same issue when connected to port 1/1/5-1/1/8?

Thanks,

Re: POE error after power cycling ICX 7150 C12p

alan_padgett — Mon, 15 Feb 2021 20:36:34 GMT

I'm getting the same error on my 7150. Was this ever resolved??

Re: POE error after power cycling ICX 7150 C12p

dane_holland — Mon, 15 Feb 2021 21:07:46 GMT

**EDIT 4 JAN 2021** Got my ICX 7150 C12P replaced with RMA after it was determined that there was a POE hardware failure of some kind happening.

Re: POE error after power cycling ICX 7150 C12p

alan_padgett — Mon, 15 Feb 2021 21:35:01 GMT

Thanks Dane. I saw the update at the top about 20 mins after I submitted a Support Case with them. Hopefully they RMA mine too.

Re: POE error after power cycling ICX 7150 C12p

nefi_lopez — Sun, 14 Mar 2021 05:36:22 GMT

I have the same problem does anyone know how to identify the port and log in to a putty. Or how to send the signal in the comand prompt. I have tried everything