topic Re: Adding AP to VSz in Access Points - Indoor and Outdoor

Adding AP to VSz

wes_jones_ehr6l — Tue, 15 Dec 2020 19:57:35 GMT

I have an R510 with firmware 114.0.0.0.1360 connected to our VSz controller (VMWare) The VSz and all the other APs are version 5.1.2.0.373. The new AP says 'Online' and has and IP address in the range of the others but has no traffic and channels are 'N/A'

I am guessing i need to change the firmware for it to connect correctly, how would i do that for a single AP?

Thanks

Re: Adding AP to VSz

eizens_putnins — Tue, 15 Dec 2020 22:11:17 GMT

Hi,

When standalone AP is adopted by vSZ, it upgrades firmware to vSZ version. If you still see standalone firmware, it is not upgraded for some reason. With standalone firmware it doesn't work with vSZ.

What firmware version you see on vSZ for this AP? 114?

Look on events (chose AP in AP winodw and look under AP window for Events tab -- does AP try to upgrade firmware? If yes, what are error messages?

How you connected AP to vSZ -manual provisioning or what?

Connect to AP through SSH and check it status with vSZ: "get scg ip".

Than it will be more clear what happens.

Hope it helps,

Re: Adding AP to VSz

wes_jones_ehr6l — Wed, 16 Dec 2020 03:03:42 GMT

Doesn't like my image I think. Third time isn't a charm, I'll just type it out.

SCG Information

SCG Service is enabled

AP ismanaged by SCG

State: CONN_GET_ADDR_STATE

Server List: 172.30.130.2

No SSH Tunnel exists

Failover list: Not found - Max retry 2

DHCP Opt43 Code: 6

Server List from DHCP: Not Found

SCG Default URL: RuckusController

Controller Cert Validation: Disable

AP FW is 114...1360 - VSz and other APs are 501

Looks like it should upgrade - appears in controller display

Events just repeat 'heartbeat lost' / 'disconnected' / 'connected' [after discovery']

Any ideas welcome - Thanks!

Re: Adding AP to VSz

pasquale_monar2 — Thu, 17 Dec 2020 20:29:11 GMT

if you're AP shows up in the default or staging zone (depending your vSZ model), it will not auto upgrade. You will need to move it to the proper domain/zone or zone in order for it to trigger an upgrade of the firmware

Re: Adding AP to VSz

wes_jones_ehr6l — Thu, 17 Dec 2020 22:25:49 GMT

Thanks for the response. I only have the default zone, all the other APs are in it...? Top line is errant AP

Thanks - WJ

Re: Adding AP to VSz

wes_jones_ehr6l — Mon, 21 Dec 2020 18:13:45 GMT

Can I just 'arbitrarily' add a new zone and drag the offending AP into it? What will decide what version the Zone firmware is?

Re: Adding AP to VSz

rodolphe_berthe — Thu, 25 Feb 2021 13:59:06 GMT

Hi, I've got exactly the same problem : my new AP is integrated in my AP Zone vSZ but the firmware don't auto-update and I cant use it.

My vSZ firmware is 5.1.2 and the firmware of the AP is 114.0.0. Have you fixed your problem wes_jones ?

Re: Adding AP to VSz

wes_jones_ehr6l — Fri, 26 Feb 2021 16:02:33 GMT

I did...looking for my notes.;) My issue was that the firmware on the R510 was too new - I forget what version but I had to downgrade the AP and then it connected ok.

Had nothing to do with zones.

I will keep looking, see if I can find the exact instructions

wes

Re: Adding AP to VSz

wes_jones_ehr6l — Fri, 26 Feb 2021 16:09:32 GMT

From Ruckus support:

Attached - R510_104_0_0_0_1347_bl7 (my link isnt good anymore)

Hi Wes,

Thank you for creating a Service Request with the Ruckus wireless Services Team. My name is Karthikeyan Ramesh, and I have taken the ownership of assisting you further with this case.

As per the case description, I understand that AP is not updating the FW.

I have attached the 104 stands alone FW of the AP kindly up upgrade the AP to the 104 version and then connect to the controller.

Regards,

Karthikeyan Ramesh | Senior Technical Support Engineer COMMSCOPE

Re: Adding AP to VSz

nilesh_kahar — Mon, 18 Sep 2023 13:06:06 GMT

I had similar issue with one of the T300 AP which I upgraded to solo image 104.x but it was not able to download firmware from vSZ so Ruckus support suggested to have latest solo image 110.x which eventually solved the issue & there after AP was able to download vSZ firmware & configuration.

HTH,
Nilesh Kahar.