topic Re: Problem with Ruckus300 in Access Points - Indoor and Outdoor

Problem with Ruckus300

adrian_camacho_ — Tue, 14 Jan 2020 19:41:12 GMT

I have 2 Ruckus300, my internet connection is about 200MB, but each Rucku is giving less than 2MB? How can I know if this is a configuration problem?

Re: Problem with Ruckus300

joseph_nguyen_g — Tue, 14 Jan 2020 19:45:55 GMT

What version of Firmware are you using on those?

Re: Problem with Ruckus300

adrian_camacho_ — Tue, 14 Jan 2020 20:08:37 GMT

Software Version: 104.0.0.0.1347

Re: Problem with Ruckus300

joseph_nguyen_g — Tue, 14 Jan 2020 20:23:58 GMT

oh, I guess they dont use the same firmware as R510 unleashed

Re: Problem with Ruckus300

adrian_camacho_ — Wed, 15 Jan 2020 00:13:20 GMT

Somebody can help me?

Re: Problem with Ruckus300

andrew_giancol1 — Wed, 15 Jan 2020 00:22:09 GMT

Good Evening Adrian. There are a ton of variables when testing the speed and performance of an Access point.
is this AP mounted, if so how high? Also, is 2mb/s your up AND down speed? What client are you using to test the AP with?

Re: Problem with Ruckus300

andrew_giancol1 — Wed, 15 Jan 2020 00:24:00 GMT

in the SoloAP firmware, it's possible to log in and see how a client is connected, are your clients connected at 5ghz or 2.4ghz?

Re: Problem with Ruckus300

adrian_camacho_ — Wed, 15 Jan 2020 00:26:00 GMT

Hello, I have 2 APs, installed at 3mts high, 2MB up and les tan 1MB down, Using my user and other laptops and cell phones

Re: Problem with Ruckus300

adrian_camacho_ — Wed, 15 Jan 2020 00:34:19 GMT

Ahh ok, I was using 2.4ghz connection

Re: Problem with Ruckus300

sanjay_kumar — Wed, 15 Jan 2020 06:57:42 GMT

Hi Adrian,

Check the below client statistics:
1. Under Status >> Check the below details :
RSSI, Band (2.4 Ghz or 5 Ghz), Channel bandwidth (40 Mhz and 80 Mhz).

2. Make sure that the client is connected to the 5G with a good RSSI.

3. Open the wireless statistics on the client and check the speed it is negotiating to.

4. Do a speed flex test. This will tell you the speed between the AP and the client.
You can download the app from Playstore\Appstore.

Re: Problem with Ruckus300

sanjay_kumar — Wed, 15 Jan 2020 07:02:04 GMT

If you still have issues, please contact support and report the issue.

Re: Problem with Ruckus300

adrian_camacho_ — Wed, 15 Jan 2020 17:44:28 GMT

Hello Sanjay, I realized there were only 2.4GHz Wireless, I configured 5GHz and with this connection I'm connecting with almost 100M, but with 2.4GHz Network the connection is still under 2M, is this normal?

Re: Problem with Ruckus300

hayward_kong — Wed, 15 Jan 2020 21:13:06 GMT

Adrian Camacho,

is this at a residents? Or office building? If at a residence, are you in an apartment, condo where there are a lot of other WiFi networks around you? Also since you mentioned you have two r300 did you put it on smart channel changing? I recommend you stick to 1, 6, or 11 for channels for 2.4ghz since you have no controller and make sure those two r300 are on different channels and they don’t overlap each other. It’s possible if you left it at auto everything that each r300 is interfering with each other depending how spaced they are apart.
What channels are your 5ghz set to?

Re: Problem with Ruckus300

hayward_kong — Wed, 15 Jan 2020 21:21:38 GMT

Joseph,

totally different issue than unleashed and setup seems has no controller and It’s a 802.11n WiFi ....

Re: Problem with Ruckus300

adrian_camacho_ — Wed, 15 Jan 2020 21:26:37 GMT

Thanks Hayk I'm doing it right now. For 2.4 and 5G I had SmartSelect, I'm changing all of them right now

Re: Problem with Ruckus300

adrian_camacho_ — Wed, 15 Jan 2020 21:54:06 GMT

I did what you suggested me, but results are the same, speed is less tan 1M and broken

Re: Problem with Ruckus300

adrian_camacho_ — Wed, 15 Jan 2020 21:55:54 GMT

As a comment, in each AP I generated 4 SSIDs for 2.4GHz and 4 for 5GHz, do you think this could be the problem?

Re: Problem with Ruckus300

hayward_kong — Wed, 15 Jan 2020 21:56:53 GMT

Again what kind of environment are you in? It could be WiFi congestion on 2.4ghz

Re: Problem with Ruckus300

hayward_kong — Wed, 15 Jan 2020 22:01:13 GMT

As a test try disabling 3 of the ssid on 2.4ghz and then 3 on 5ghz ... I know with too many ssid it can impact performance. Plus you have the lower end r300

Re: Problem with Ruckus300

adrian_camacho_ — Wed, 15 Jan 2020 22:12:54 GMT

OK, I Will try to do it, but, after I made the changes, somehow the 2 APs are unreachable, I see the networks but I cannot ping them or connect to them