topic Re: how to disable the autonomous operation of an access point in Access Points - Indoor and Outdoor

how to disable the autonomous operation of an access point

chbane_mohamed — Wed, 04 Oct 2017 19:50:34 GMT

I have a new access point, the problem is that the access point does not communicate with the zonedirector even if the uid dir does not blink

Re: how to disable the autonomous operation of an access point

michael_brado — Thu, 05 Oct 2017 21:26:34 GMT

What model of AP please (has a "uid dir that does not blink")?

Are you using a power supply, power injector, or a PoE switch?
Does changing the cable to the AP help? Does changing the port
on the PoE switch help?

If you pre-configure your PC/laptop with a 192.168.0.10 IP address,
and directly connect to the AP with Ethernet, after holding down the
indented Hard Reset button on the AP, does it answer a ping to 192.168.0.1
eventually?

If so, try SSH and see if you can login with 'super' and 'sp-admin' uid/pw.
If you login successfully, you can "prime" your AP with ZD info and then
reconnect it to your network:

set director ip a.b.c.d
reboot

And put it back on your network that can talk to the ZD at this point.
Does that help?

Re: how to disable the autonomous operation of an access point

chbane_mohamed — Thu, 05 Oct 2017 21:53:18 GMT

Hello.
You will find here a picture for the access point .you see that the led "dir" is not blinking, that is, the access point does not search a controller and it not difuse any ssid "ruckus wireless"

Re: how to disable the autonomous operation of an access point

chbane_mohamed — Thu, 05 Oct 2017 22:00:04 GMT

the model of ap is T301s

My curent upgrade is 3.2.1.0.642
I try to upgrade the ap to the upgrade 104.0.0.0.1 but the ap refuse all upgrades. I think the problem is not problem of upgrade because the led dir not operate, it's not a probléme of cable because the ping is passed between the ap and the zd

Re: how to disable the autonomous operation of an access point

michael_brado — Thu, 05 Oct 2017 22:09:22 GMT

That doesn't look like a "new" T301 AP..., but unless APs get connected to controllers (or configured
manually) they won't broadcast any ssids, correct.

I recommend that you try to connect directly with a pre-configured PC/laptop as described above. The
factory default button you need to push, is inside where the Eth cable connects. (doe AP work correctly?)

Second, can you take the red cable from your AP and connect it to a PC/laptop set to receive DHCP,
and can you ping your ZD after it receives an IP address? (check network connectivity to ZD?)

Re: how to disable the autonomous operation of an access point

michael_brado — Thu, 05 Oct 2017 22:11:35 GMT

I saw your other reply too... SCG 3.2.1 code is the problem if you're trying to connect to a ZD.

You will HAVE to default the AP with a PC/laptop and convert to 104.x Solo AP code, and then
use the two commands above to point it to a ZoneDirector on your network.

https://support.ruckuswireless.com/software/1017-zoneflex-solo-access-point-104-0-0-0-1347-ga-softwa...

Re: how to disable the autonomous operation of an access point

chbane_mohamed — Thu, 05 Oct 2017 22:17:27 GMT

i allready download this upgrade but the access point not accept it, if you can connect to me now with a remote controle, now i'm connecting to the access point

Re: how to disable the autonomous operation of an access point

chbane_mohamed — Thu, 05 Oct 2017 22:23:21 GMT

the access point is installed for a long time but it never communicated, I have reset it more times, now I am connected to the point of access with a power injector

Re: how to disable the autonomous operation of an access point

michael_brado — Thu, 05 Oct 2017 22:31:26 GMT

I'm not Tech Support sir, please get your AP serial number and contact our TSE team, thanks.
https://support.ruckuswireless.com/contact-us

Re: how to disable the autonomous operation of an access point

chbane_mohamed — Thu, 05 Oct 2017 22:33:55 GMT

ok thanks,

i already open a case,