topic Re: Can I get notification when an AP goes down? in Access Points - Indoor and Outdoor

Can I get notification when an AP goes down?

thomas_hong — Fri, 27 Nov 2020 01:20:46 GMT

I want to get email notifications if an AP goes down or overloaded with traffic. Is this feature available on Unleashed?

I thought I found it under Admin & Services->Administration->Network Management->Alarm Notification but did not work for me when I tested it. I have checked enable email server, check all alarm notifications, checked send an email message when an alarm is triggered, and did test to email address working. But when I killed power (unplugged PoE cable) to AP I do not receive any notification. However, when I powered back the AP, I did got an "AP Has Joined" email notification.

Re: Can I get notification when an AP goes down?

dave_raines_86z — Fri, 27 Nov 2020 01:52:15 GMT

I don't think that feature is on Unleashed. It is however on ZoneDirector. I've seen it work on ZD. On Unleashed I only get it when an AP re-joins.

Re: Can I get notification when an AP goes down?

DarrelRhodes — Fri, 27 Nov 2020 09:26:22 GMT

Hi Thomas,

Unleashed 200.9 (and most likely earlier versions) has the ability to send you notifications and alerts by email.

Configuration details for 200.9 here: https://docs.ruckuswireless.com/unleashed/200.9/GUID-9F0770AF-DB35-4E5D-A92B-35DD8D6DEF73.html?hl=notification

If you have configured the above but you have not recieved a notification, it is likely an issue with the SMTP server or configuration.

HTH,
Darrel.

Re: Can I get notification when an AP goes down?

thomas_hong — Fri, 27 Nov 2020 13:34:52 GMT

Hi Darrel,

I have the SMTP config set properly. Like Dave, I do receive "AP Has Joined" email and app notifications.

An alarm 'AP Has Joined' was triggered.

Details:
AP[...] joins with uptime [74] s and last disconnected reason [AP Restart : power cycle]

Re: Can I get notification when an AP goes down?

DarrelRhodes — Fri, 27 Nov 2020 14:09:25 GMT

Hi Thomas,

Thanks for confirming, what version of Unleashed are you running?

Thanks,
Darrel.

Re: Can I get notification when an AP goes down?

thomas_hong — Fri, 27 Nov 2020 15:24:32 GMT

200.7.10.202.121

Re: Can I get notification when an AP goes down?

thomas_hong — Fri, 27 Nov 2020 16:56:17 GMT

@darrel_rhodes

Thanks. I have not used ZD. Can it also notify you if an AP's usage load goes over a certain load? Any monitoring and reports? I like to be able to identify an AP or client and it's usage over time in a day, week, or month.

Re: Can I get notification when an AP goes down?

DarrelRhodes — Fri, 27 Nov 2020 16:57:42 GMT

Hi Thomas,

Many thanks for confirming. I've quickly configured a T300 with Unleashed 200.7.10.202.121 and I can confirm the email notifications appear to be working perfectly.

I get immediate notifications when I reboot the AP, when I disable a radio and when I connect/disconnect a favourite client.

I would recommend trying one of your APs in a test, after a factory reset, try configuring the email, check it works, then try uploading your config and see what happens.

HTH,
Darrel.

Re: Can I get notification when an AP goes down?

DarrelRhodes — Fri, 27 Nov 2020 17:18:49 GMT

Hi Thomas,

Zone Director is very similar to Unleashed in the level of granularity and reporting. For what you require, you'd need to look at Ruckus SmartZone plus the Ruckus Analytics platform for viewing historical usage (upto 12 months with Ruckus Analytics).

Ruckus analytics can provide you with full usage reporting by network, SSID, AP, Radio, etc. However it won't generate alerts, this function is part of the SmartZone features. I have attached a link to the latest SmartZone documentation for you to review the 'Alarm and Event Reference Guide' document.

https://support.ruckuswireless.com/documents/3354-smartzone-5-2-1-ga-software-documentation-zip

I'd recommend you contact your Ruckus reseller partner for further information.

Regards,
Darrel.

Re: Can I get notification when an AP goes down?

thomas_hong — Fri, 27 Nov 2020 18:51:00 GMT

Can you try disconnecting (or unplugging power) to AP? I do not get any notification of AP going offline.

Re: Can I get notification when an AP goes down?

DarrelRhodes — Fri, 27 Nov 2020 20:38:24 GMT

Hi Thomas,

Yes, I rebooted the AP and was sent an email alert.

Darrel.