topic Re: AP7372 has an up time of 3 hours+ in Access Points - Indoor and Outdoor

AP7372 has an up time of 3 hours+

jayne_chin_7509 — Fri, 16 Oct 2015 07:34:09 GMT

AP7372 has an up time of 3 hours+ whereby some amounted to days. This has caused slow connectivity. Please help to identify potential issue.

Re: AP7372 has an up time of 3 hours+

james_stevens_7 — Fri, 16 Oct 2015 14:20:24 GMT

Jayne Chin, What uptime do you normally experience?

Re: AP7372 has an up time of 3 hours+

jayne_chin_7509 — Mon, 19 Oct 2015 01:19:39 GMT

What is ruckus standard of usual uptime. However, But normally, all network devices (other brands) should register their uptime since the day they were turned on or the day they were rebooted, or crashed.
So, at that day, there's no manual power cycle or power failure, no one did any firmware upgrade which might cause the AP to reboot itself. So the only explanation left is that device crashed?
Is this is the standard experienced by all Ruckus users.

Re: AP7372 has an up time of 3 hours+

monnat_systems — Mon, 19 Oct 2015 05:15:10 GMT

Jayne,

uptime on Ruckus device you see is primarily after last reboot. if you are not able to make out what would have caused so it would be power reboot, software crash (many reasons within it)

you should pull a AP support of this AP and report it to support dept so that they can review it

Re: AP7372 has an up time of 3 hours+

james_stevens_7 — Thu, 12 Nov 2015 16:38:01 GMT

Jayne,

Did you get your uptime and connectivity issue resolved? If so, could you share your findings?

Re: AP7372 has an up time of 3 hours+

seanmuir — Fri, 13 Nov 2015 23:31:40 GMT

if the AP has rebooted and you dont have himem enabled you'll get nothing from the AP and the support log will be useless

Re: AP7372 has an up time of 3 hours+

seanmuir — Fri, 13 Nov 2015 23:33:52 GMT

is this AP managed or stand alone?