topic Can't Connect to R710 in Access Points - Indoor and Outdoor

Can't Connect to R710

hen_all_facino_ — Thu, 23 Jun 2016 06:38:00 GMT

Hi all,

I've problem for my R710, I used it from april 2016, and no promblem until jun 16th user can't joint to AP, I try restart the AP and back to normal. But the problem back again every 2 or 3 days.
anyone know how to fix the promblem? my AP use software version 100.2.0.0.336. and have 4ssid 5ghz and 2ssid for 2.4ghz.

please help...

ps: soryy my bad english

Re: Can't Connect to R710

michael_brado — Thu, 23 Jun 2016 15:51:13 GMT

Can you open a ticket with Tech Support and provide your AP support info file for their analysis?

Re: Can't Connect to R710

hen_all_facino_ — Mon, 27 Jun 2016 04:52:38 GMT

I've ask last week to my partner support for this problem, they ask log and I've send the log. But still not receive feedback.

When my phone can't connect to AP, error message: password worng org can't connect