topic Re: Access Point not connecting to SmartZone in Access Points - Indoor and Outdoor

Access Point not connecting to SmartZone

sameer_mundekar — Wed, 26 Sep 2018 05:10:14 GMT

We have setup Access point with Smart Zone-100 controller. but AP is not conect with SZ100. pls help how to troubleshoot, i'm new in ruckus infra.

Re: Access Point not connecting to SmartZone

Anusha_Vemula — Wed, 26 Sep 2018 05:22:31 GMT

Hi Sameer,

Please check the below things.

- AP which you are connecting to the SZ should be supported by it. Verify the same in the SZ firmware release notes in our support site.

- AP firmware should be on 100.x or 3.x firmware to join the SZ. If AP is running on any other version, please upgrade it to latest 100.x release.

- Check the reachability between the AP and the SZ. Login to the AP SSH using putty tool and do a ping test to SZ.

- Are you seeing any particular log message on the SZ with respect to AP? Check under All Events/Activities on the SZ GUI.

- If AP and SZ are in different subnets behind firewall, please make sure all the necessary ports are open.

- If AP and SZ are in the same subnet, login to the AP SSH and give the following commands.

rkscli: set scg ip

Example : set scg ip 1.1.1.1

rkscli: reboot

Regards,
Anusha

Re: Access Point not connecting to SmartZone

abilash_pr — Wed, 26 Sep 2018 05:35:19 GMT

Hi Sameer,

Please ssh into AP using default username and password (super/sp-admin), and try to check its firmware version. If you see any version apart from 3.x/5.x please ping to SZ's IP and check the connectivity.

If it is there isn't any issues then please share into SZ controller and run show lwapp2scg you should see "accept all" if see deny all please check below link and enable lwapp2scg.

https://forums.ruckuswireless.com/ruc...

After enabling this option please factory reset the AP, (press and hold small reset button on back of AP for 5-8 seconds), the AP should pop up in the controller.

If still have any trouble please share us AP support info ( run this command on AP " get log syslog" )to further diagnose the problem.

Welcome to Ruckus Family.

Thank you.

Regards,
Abilash PR

Re: Access Point not connecting to SmartZone

sameer_mundekar — Wed, 26 Sep 2018 05:49:18 GMT

Hello Anusha and Abilsha,

Thanks for your valuable suggestion

will check and PM.

BR,
Sameer M

Re: Access Point not connecting to SmartZone

emrah_engin — Thu, 27 Sep 2018 22:28:00 GMT

I have the same problem in the following environment:
vSZ-E (4 vCPU, 16GB RAM, 100GB HDD) 172.17.0.6:
**Controller version: 3.5.1.0.862
**Control Plane Software Version: 3.5.1.0.820
**AP firmware version: 3.5.1.0.1010

r500 172.17.0.100
**initially managed by an old ZD1100(firmware 9.10)

I did the following with my r500:
1.set factory
2.reboot
3.Upgraded firmware to standalone 100.1
4.set scg ip 172.17.0.6
5.(from the management menu of the r500) Specified the controller IP
6.set discovery-agent enabled
7.reboot

repeated the process with firmware 104.0 & 110.0

Nothing seems to work, the r500 does not join the vSZ-E, no log messages. Only the ZD1100 can see the r500(when I reconnect the ZD1100 to my LAN)

I use OPNsense as a DHCP server, AP and vSZ-E are on the same LAN (no NAT present), AP can ping vSZ and vice versa.
show lwapp2scg --> "accept all"

But when APs are under the control of ZD1100 (9.10), the vSZ tries to upgrade the r500 firmware in infinite loop as seen in events of vSZ-E:
- Migrating AP1
- Migrated AP1
- Migrating AP1
- Migrated AP1
- Migrating AP1
- Failed to upgrade AP1
- Migrating AP1
- etc...

HELP!!!

Re: Access Point not connecting to SmartZone

abilash_pr — Fri, 28 Sep 2018 03:01:01 GMT

Hi Emrah,

Are you using migration option on the vSZ ?

Regards,
Abilash PR.

Re: Access Point not connecting to SmartZone

emrah_engin — Fri, 28 Sep 2018 08:37:33 GMT

Hi Abilash,
Thanks for the reply 🙂
The migration option isn't possible because the ZD firmware is on 9.10 and cannot upgrade it... The migration works only from 9.13 and onwards

Best regards,

Emrah

Re: Access Point not connecting to SmartZone

abilash_pr — Fri, 28 Sep 2018 08:49:03 GMT

Hi Emrah,

Thanks for clarification, wanted to be sure about that you are not using that.

When you log into the AP's ssh and run "get log syslog", do you see any error messages ?

This should shed some light on this issue.

If nothing works, we can try upgrading the AP with 3.x firmware and have the AP connect to the controller.

Regards,
Abilash PR.

Re: Access Point not connecting to SmartZone

emrah_engin — Fri, 28 Sep 2018 09:03:41 GMT

Hi Abilash,
Thanks for the quick reply!
AP version 3.x ???
Where do I get that? I can't find it on download...

I don't see any errors on the AP. (get syslog log)

I'm also trying to put the DHCP Option 43 on my OPNsense router:
OPNSense: [Services]->[DHCPv4]->[LAN]:
Additional options -> (adding the following value):
Number=43
Type= IP addrerss or host
Value= 172.17.0.6 (my vSZ)

Best regards,
Emrah Engin

Re: Access Point not connecting to SmartZone

emrah_engin — Fri, 28 Sep 2018 09:59:50 GMT

Resolved thanks to you!
Hello again Abilash!

So the following worked perfectly!

DHCP Option 43 did it!: Thanks to your post on:
https://forums.ruckuswireless.com/ruckuswireless/topics/dhcp-option-43-sgsr1lr6n5ln7

I could determine the HEX value for my vSZ:
060a3137322e31372e302e36

1. 06 being the suboption for the vSZ
2. 0a being the length of the characters of my vSZ IP (172.17.0.6) = 10 characters including the dots (.)
3. 3137322e31372e302e36 being the HEX code of my vSZ IP
(i used an online converter https://www.rapidtables.com/convert/number/ascii-to-hex.html)

OPNSense: [Services]->[DHCPv4]->[LAN]:
Additional options -> (adding the following value):
Number=43
Type= text
Value= 060a3137322e31372e302e36

I did the following with my r500:
1.set factory
2.reboot
3.Upgraded firmware to standalone 110.0
4.set scg ip 172.17.0.6
5.set director 172.17.0.6
6.set discovery-agent enabled (already enabled by default)
7.reboot

And it popped in my vSZ!

Thank you very much Abilash !!!