topic Re: iPad Disconnection Issues in Access Points - Indoor and Outdoor

iPad Disconnection Issues

nigel_swift — Thu, 28 Aug 2014 16:06:37 GMT

First, the gritty details:

iPad 2, iOS version 7.1.2
Ruckus ZD 1100 9.8.0.0 build 203
Ruckus ZoneFlex 2942 9.8.0.0 build 203

So, iPad will connect to the WLAN. However, if the screen is locked for about 10 minutes it will become disconnected. I've read other threads about this being an issue with the iPad needing to reauthenticate and to change the grace period, inactivity timer, enable 802.11d, etc. These have all been done with no success.

Also: this issue did not occur before the Ruckus device in place, which leads me to believe it is not an issue with the iPad. However, no other clients are having a similar issue.

Re: iPad Disconnection Issues

michael_brado — Thu, 28 Aug 2014 23:56:00 GMT

A 2942 has only 802.11b/g, no 'n' radio, but I would suggest to test with an official
GA, rather than the 9.8 LCS firmware you're using now, and or another AP model.

9.8.0.0.375 is available now, and 9.8.1.0.99 ought to be posted shortly.

Re: iPad Disconnection Issues

nigel_swift — Fri, 29 Aug 2014 14:09:31 GMT

I apologize, they're actually ZoneFlex R700's that we're using. I'm not sure why I listed that other model.

Re: iPad Disconnection Issues

john_d — Fri, 29 Aug 2014 14:58:33 GMT

It seems like 9.8.0.0.373 is still the latest GA build shown on the support website. Am I missing something?

Re: iPad Disconnection Issues

nigel_swift — Fri, 29 Aug 2014 15:00:52 GMT

Sorry, I'm unsure of how to edit my original post. They're actually ZF R700's, not 2942s.

Re: iPad Disconnection Issues

john_d — Fri, 29 Aug 2014 16:38:27 GMT

I've got R700's as well, and am curious about new firmware. 373 is what I'm on.

Re: iPad Disconnection Issues

nigel_swift — Fri, 29 Aug 2014 16:42:48 GMT

I imagine you have them deployed as standalone AP's? I'm only seeing it available as a standalone firmware.

Re: iPad Disconnection Issues

nigel_swift — Fri, 29 Aug 2014 16:49:46 GMT

Update: it appears that 9.8.0.0.373 is available for ZD 1100 and now supports the R700 devices. I will perform the upgrade and report the results.

Re: iPad Disconnection Issues

john_d — Fri, 29 Aug 2014 16:51:25 GMT

Yes, I'm standalone, and am looking at https://support.ruckuswireless.com/pr... for the latest firmware.