topic what is an active support contract? in Access Points - Indoor and Outdoor https://community.ruckuswireless.com/t5/Access-Points-Indoor-and-Outdoor/what-is-an-active-support-contract/m-p/16512#M4319 Tue, 25 Sep 2018 02:11:51 GMT romel_subala_gu 2018-09-25T02:11:51Z what is an active support contract? https://community.ruckuswireless.com/t5/Access-Points-Indoor-and-Outdoor/what-is-an-active-support-contract/m-p/16512#M4319 Tue, 25 Sep 2018 02:11:51 GMT https://community.ruckuswireless.com/t5/Access-Points-Indoor-and-Outdoor/what-is-an-active-support-contract/m-p/16512#M4319 romel_subala_gu 2018-09-25T02:11:51Z Re: what is an active support contract? https://community.ruckuswireless.com/t5/Access-Points-Indoor-and-Outdoor/what-is-an-active-support-contract/m-p/16513#M4320 Hello Mhel,<BR alt="" name="" rel="" target="" title="" type="" value="" /><BR alt="" name="" rel="" target="" title="" type="" value="" />Basically, for any technical support or customer service, you need an active/valid support contract for assistance.<BR alt="" name="" rel="" target="" title="" type="" value="" /><BR alt="" name="" rel="" target="" title="" type="" value="" />It is also useful in RMAs(replacement) where you get an Advance Replacement in which the new unit will be shipped out in 2 business days.&nbsp;<BR alt="" name="" rel="" target="" title="" type="" value="" /><BR alt="" name="" rel="" target="" title="" type="" value="" />There are various support contracts for different devices in Ruckus. Please go through the below link for more details.<BR alt="" name="" rel="" target="" title="" type="" value="" /><BR alt="" name="" rel="" target="" title="" type="" value="" /><A alt="" href="https://support.ruckuswireless.com/programs" name="" rel="nofollow" target="" title="Link httpssupportruckuswirelesscomprograms" type="" value="">https://support.ruckuswireless.com/programs</A><BR alt="" name="" rel="" target="" title="" type="" value="" /><BR alt="" name="" rel="" target="" title="" type="" value="" />- Anusha<BR alt="" name="" rel="" target="" title="" type="" value="" /><BR alt="" name="" rel="" target="" title="" type="" value="" /> Tue, 25 Sep 2018 04:14:40 GMT https://community.ruckuswireless.com/t5/Access-Points-Indoor-and-Outdoor/what-is-an-active-support-contract/m-p/16513#M4320 Anusha_Vemula 2018-09-25T04:14:40Z