https://community.ruckuswireless.com/t5/Access-Points-Indoor-and-Outdoor/Registering-R550-to-Smartzone-100/m-p/16370#M4279 <P><A href="https://forums.ruckuswireless.com/users/5f9169d072a09d07dea88327" style="color: '#0063ce'; text-decoration: 'none';" data-id="5f9169d072a09d07dea88327" data-username="craig_burchfiel">@craig_burchfiel</A>&nbsp; yes both on same vlan 1</P> Wed, 04 Nov 2020 00:53:47 GMT vincent_voo 2020-11-04T00:53:47Z https://community.ruckuswireless.com/t5/Access-Points-Indoor-and-Outdoor/Registering-R550-to-Smartzone-100/m-p/16367#M4276 <P style="margin: 0;">Hi,&nbsp;</P> <P style="margin: 0;"></P> <P style="margin: 0;">Does any share the similar experience where having difficulties in registering R550 to Smartzone 100?</P> <P style="margin: 0;">R550 solo firmware version: 114.0.0.0.1432</P> <P style="margin: 0;">Smartzone 100 version: 5.2.1.0.515.</P> <P style="margin: 0;"></P> <P style="margin: 0;">It seems the R550 unable to find the Smartzone controller after set scg ip stage.</P> <P style="margin: 0;">Get scg display: CONN_GET_ADDR_STATE</P> <P style="margin: 0;">Ping to Smartzone 100 is ok.&nbsp;</P> <P style="margin: 0;"></P> <P style="margin: 0;">Tried using R310 as testing, no issue in connecting to controller.</P> <P style="margin: 0;">R310 immediately join to the controller after factory reset.&nbsp;</P> Tue, 03 Nov 2020 12:25:20 GMT https://community.ruckuswireless.com/t5/Access-Points-Indoor-and-Outdoor/Registering-R550-to-Smartzone-100/m-p/16367#M4276 vincent_voo 2020-11-03T12:25:20Z https://community.ruckuswireless.com/t5/Access-Points-Indoor-and-Outdoor/Registering-R550-to-Smartzone-100/m-p/16368#M4277 <P style="margin: 0;">Just a thought are you an the same vlan?</P> Tue, 03 Nov 2020 14:49:33 GMT https://community.ruckuswireless.com/t5/Access-Points-Indoor-and-Outdoor/Registering-R550-to-Smartzone-100/m-p/16368#M4277 craig_burchfiel 2020-11-03T14:49:33Z https://community.ruckuswireless.com/t5/Access-Points-Indoor-and-Outdoor/Registering-R550-to-Smartzone-100/m-p/16369#M4278 <P style="margin: 0;">What mechanism are you using for controller discovery?&nbsp; DHCP option 43, DNS, manual?</P> Wed, 04 Nov 2020 00:25:22 GMT https://community.ruckuswireless.com/t5/Access-Points-Indoor-and-Outdoor/Registering-R550-to-Smartzone-100/m-p/16369#M4278 sunny_gupta 2020-11-04T00:25:22Z https://community.ruckuswireless.com/t5/Access-Points-Indoor-and-Outdoor/Registering-R550-to-Smartzone-100/m-p/16370#M4279 <P><A href="https://forums.ruckuswireless.com/users/5f9169d072a09d07dea88327" style="color: '#0063ce'; text-decoration: 'none';" data-id="5f9169d072a09d07dea88327" data-username="craig_burchfiel">@craig_burchfiel</A>&nbsp; yes both on same vlan 1</P> Wed, 04 Nov 2020 00:53:47 GMT https://community.ruckuswireless.com/t5/Access-Points-Indoor-and-Outdoor/Registering-R550-to-Smartzone-100/m-p/16370#M4279 vincent_voo 2020-11-04T00:53:47Z https://community.ruckuswireless.com/t5/Access-Points-Indoor-and-Outdoor/Registering-R550-to-Smartzone-100/m-p/16371#M4280 <P style="margin: 0;">I'm using static on AP.</P> Wed, 04 Nov 2020 00:54:28 GMT https://community.ruckuswireless.com/t5/Access-Points-Indoor-and-Outdoor/Registering-R550-to-Smartzone-100/m-p/16371#M4280 vincent_voo 2020-11-04T00:54:28Z https://community.ruckuswireless.com/t5/Access-Points-Indoor-and-Outdoor/Registering-R550-to-Smartzone-100/m-p/16372#M4281 <P style="margin: 0;">Try upgrading the AP to version 3.X&nbsp;</P> Wed, 04 Nov 2020 03:52:35 GMT https://community.ruckuswireless.com/t5/Access-Points-Indoor-and-Outdoor/Registering-R550-to-Smartzone-100/m-p/16372#M4281 elvert_bernal 2020-11-04T03:52:35Z