topic Re: R500 internet speed slower than ISP provided. in Access Points - Indoor and Outdoor

R500 internet speed slower than ISP provided.

joshua_sin — Mon, 15 Jun 2020 14:44:21 GMT

I setup 2 R500 as a mesh network and using 1Gb boradband network. I find that the connection speed dropped to around 400Mb for Cat6 cable connection and 200Mb for Wifi 5G connection (80 Hz) when I connected internet via R500. I tried to connect my notebook to ISP modem directly and got >900 Mb speed.
What could I do to improve the performance?

Re: R500 internet speed slower than ISP provided.

syamantakomer — Mon, 15 Jun 2020 15:37:56 GMT

Hi Joshua,

There are several factors in this which can support speed behind a mesh network.

Speed you are getting on ethernet may or may not be equal on WiFi because WiFi is a half duplex mode of communication, unlike full duplex in Ethernet/wired network.
Speed depends upon client supportability, compatibility, multipath (if using multiple spatial streams).
R500 can max support upto 2 spatial streams so your client should also support it.
Now if we talk a about WiFi speed behind a mesh AP then lets consider below.

Topology:

Ethernet network/SW <<<<>>>>> A-Root AP(hardwired) -B <<<<>>>>> C-Mesh AP (WiFi bridge mode)-D <<<<<>>>>> E-Clients behind Mesh APs.

On above ideally you should get below speeds on each points

A- 1Gig over ethernet to Root AP
B- Upto 867 Mbps max over WiFi to any wireless device connecting to this AP directly.
C- Half speed of max speed of Root AP. Means 867Mbps/2= 400 Mbps~
D- AP can provide maxi speed/2 upto what it is receiving from mesh uplink (from root AP).
E- Clients can reach max 400 as that is the limitation introduced by mesh link (last mesh hop).

With each mesh hop, speed will decrease by half from its last hope. Means connecting a 2nd AP to mesh AP will further reduce the speed to 400/2.

I hope it is clear now why you are getting less speed.

If you are getting low speed on root AP then please check how close you are to AP, check if client supports 80MHz on 5G band, etc.

Regards,
Syamantak Omer

Re: R500 internet speed slower than ISP provided.

syamantakomer — Mon, 15 Jun 2020 15:49:11 GMT

Are you also getting low speed when your laptop directly connected to 2nd port of the AP? If yes then could you confirm what is the firmware on APs.

Regards,
Syamantak Omer

Re: R500 internet speed slower than ISP provided.

joshua_sin — Mon, 15 Jun 2020 16:33:03 GMT

Thanks for helping!

Yes, the speed is just around 400 Mbps even my laptop directly connected to Root AP's 2nd port.

The firmware on APs is 200.7.10.202.118

Regards,

Joshua

Re: R500 internet speed slower than ISP provided.

syamantakomer — Mon, 15 Jun 2020 17:27:36 GMT

Hi Joshua,

Could login to root AP CLI and share output of below commands.

If root AP is Master AP then:

enable
ap-mode
get eth
get eth eth0
get eth eth1

If it is member AP then:

get eth
get eth eth0
get eth eth1

Also try with a different laptop/desktop to check the speed.

What speed test app you are using to measure speed? Could you try using iPerf and see if you get better output?

Regards,
Syamantak Omer

Re: R500 internet speed slower than ISP provided.

joshua_sin — Tue, 16 Jun 2020 14:39:21 GMT

Hi Syamantak,

Here is the output. Thanks for helping.

ruckus(ap-mode)# get eth

Port Interface 802.1X Logical Link Physical Link Label
-----------------------------------------------------------------
0 eth0 None Up Up 1000Mbps full 10/100/1000 PoE
1 eth1 None Up Up 1000Mbps full 10/100/1000

Note: Read Port#N as N+1, if you are referring this CLI output with AP's "Configure :: Ethernet Ports" UI Page.
OK
ruckus(ap-mode)# get eth0
Command is not recognized: get eth0
ruckus(ap-mode)# get eth eth0
Ethernet state of Interface eth0: Enabled
OK
ruckus(ap-mode)# get eth eth1
Ethernet state of Interface eth1: Enabled
OK
ruckus(ap-mode)#

Re: R500 internet speed slower than ISP provided.

hayward_kong — Tue, 16 Jun 2020 16:17:00 GMT

Joshua, are you using the root node as bridge or gateway mode?

Re: R500 internet speed slower than ISP provided.

joshua_sin — Tue, 16 Jun 2020 16:47:52 GMT

I am using it as gateway mode

Re: R500 internet speed slower than ISP provided.

hayward_kong — Tue, 16 Jun 2020 17:14:08 GMT

Yeah, you really need to turn off gateway mode and have it in bridge mode which is when gateway mode is checked off. You should either use the isp router as a router or get a wired router that can handle gigabit. When you use the ruckus r500 in gateway mode there’s a bit of overhead so it can’t route as much when doing WAN to LAN. Most people use ruckus APs in bridge mode. This should address the wired performance.

Re: R500 internet speed slower than ISP provided.

hayward_kong — Tue, 16 Jun 2020 17:24:13 GMT

Here’s more info on gateway mode speed limitations
https://forums.ruckuswireless.com/ruckuswireless/topics/gateway-mode-speed-limitations

Re: R500 internet speed slower than ISP provided.

joshua_sin — Wed, 17 Jun 2020 04:26:35 GMT

OK,thanks for helping.
How can I turn off gateway mode without reset it? I can't untick the it.

Re: R500 internet speed slower than ISP provided.

syamantakomer — Wed, 17 Jun 2020 10:22:33 GMT

Hi Joshua,

I don't think you can change the AP mode from gateway to bridge.

You have to factory reset the APs and reconfigure Unleashed to bridge mode.

Regards,
Syamantak Omer

Re: R500 internet speed slower than ISP provided.

joshua_sin — Wed, 17 Jun 2020 16:45:22 GMT

Thank,
Do I need to reset the mesh AP too if I want to change the root AP to bridge?

Re: R500 internet speed slower than ISP provided.

syamantakomer — Thu, 18 Jun 2020 11:09:46 GMT

Please try copying mesh configuration from Unleashed (current settings) and when you reconfigure master AP then use the same mesh configuration (mesh SSID name and passphrase). I think mesh AP should be able to communicate to root.

Just in case if above does not work, please factory reset the mesh AP for reconfiguration.

Regards,
Syamantak Omer

Re: R500 internet speed slower than ISP provided.

joshua_sin — Mon, 22 Jun 2020 03:20:29 GMT

Thanks for helping

Re: R500 internet speed slower than ISP provided.

syamantakomer — Mon, 22 Jun 2020 13:19:45 GMT

Happy to help! 🙂

Regards,
Syamantak Omer