https://community.ruckuswireless.com/t5/Access-Points-Indoor-and-Outdoor/I-have-a-new-R30-AP-couldn-t-be-managed-by-SZ104-which-software/m-p/15536#M4069 Hi Shen,<BR alt="" name="" rel="" target="" title="" type="" value="" /><BR alt="" name="" rel="" target="" title="" type="" value="" />From the screenshot I see you are using R320. R320 AP is supported starting 5.1.2.0.302 <BR alt="" name="" rel="" target="" title="" type="" value="" /><span class="lia-inline-image-display-wrapper" image-alt="Image_ images_messages_5f91c459135b77e247a39ad8_7a06a1af513c7196c81d301d9ba4cd3d_RackMultipart20200327106604484-05537bae-4e87-42e1-a7b6-87f77a3a54be-2107289851.png1585333212"><img src="https://community.ruckuswireless.com/t5/image/serverpage/image-id/2030iD25CCBD255158C92/image-size/large?v=v2&amp;px=999" role="button" title="Image_ images_messages_5f91c459135b77e247a39ad8_7a06a1af513c7196c81d301d9ba4cd3d_RackMultipart20200327106604484-05537bae-4e87-42e1-a7b6-87f77a3a54be-2107289851.png1585333212" alt="Image_ images_messages_5f91c459135b77e247a39ad8_7a06a1af513c7196c81d301d9ba4cd3d_RackMultipart20200327106604484-05537bae-4e87-42e1-a7b6-87f77a3a54be-2107289851.png1585333212" /></span><BR alt="" name="" rel="" target="" title="" type="" value="" /><BR alt="" name="" rel="" target="" title="" type="" value="" />SmartZone 5.1.2.0.302 (MR2) Release Notes <BR alt="" name="" rel="" target="" title="" type="" value="" /><A alt="" href="https://support.ruckuswireless.com/documents/2958-smartzone-5-1-2-0-302-mr2-release-notesRegard" name="" rel="nofollow" target="" title="Link httpssupportruckuswirelesscomdocuments2958-smartzone-5-1-2-0-302-mr2-release-notes" type="" value=""></A><A href="https://support.ruckuswireless.com/documents/2958-smartzone-5-1-2-0-302-mr2-release-notes" target="test_blank">https://support.ruckuswireless.com/documents/2958-smartzone-5-1-2-0-302-mr2-release-notes</A><BR alt="" name="" rel="" target="" title="" type="" value="" /><BR alt="" name="" rel="" target="" title="" type="" value="" /><BR alt="" name="" rel="" target="" title="" type="" value="" /><BR alt="" name="" rel="" target="" title="" type="" value="" />Regards,<BR alt="" name="" rel="" target="" title="" type="" value="" />-Ankush<BR alt="" name="" rel="" target="" title="" type="" value="" /> <BR alt="" name="" rel="" target="" title="" type="" value="" /><A alt="" href="https://support.ruckuswireless.com/documents/2958-smartzone-5-1-2-0-302-mr2-release-notesRegard" name="" rel="nofollow" target="" title="Link httpssupportruckuswirelesscomdocuments2958-smartzone-5-1-2-0-302-mr2-release-notes" type="" value=""><BR alt="" name="" rel="" target="" title="" type="" value="" /></A><BR alt="" name="" rel="" target="" title="" type="" value="" /> <BR alt="" name="" rel="" target="" title="" type="" value="" /><BR alt="" name="" rel="" target="" title="" type="" value="" /><BR alt="" name="" rel="" target="" title="" type="" value="" /> Fri, 27 Mar 2020 18:20:52 GMT Ankush_Chandan 2020-03-27T18:20:52Z https://community.ruckuswireless.com/t5/Access-Points-Indoor-and-Outdoor/I-have-a-new-R30-AP-couldn-t-be-managed-by-SZ104-which-software/m-p/15535#M4068 <span class="lia-inline-image-display-wrapper" image-alt="Image_ images_messages_5f91c403135b77e24791954b_24bf306421c6776476db22a850c206c5_RackMultipart20200327109764jpb-c285e457-1d92-4851-aabf-97bdd7f0250e-1808207211.png1585332314"><img src="https://community.ruckuswireless.com/t5/image/serverpage/image-id/2031i1E2DEFAFE11BE6CA/image-size/large?v=v2&amp;px=999" role="button" title="Image_ images_messages_5f91c403135b77e24791954b_24bf306421c6776476db22a850c206c5_RackMultipart20200327109764jpb-c285e457-1d92-4851-aabf-97bdd7f0250e-1808207211.png1585332314" alt="Image_ images_messages_5f91c403135b77e24791954b_24bf306421c6776476db22a850c206c5_RackMultipart20200327109764jpb-c285e457-1d92-4851-aabf-97bdd7f0250e-1808207211.png1585332314" /></span> Fri, 27 Mar 2020 18:06:20 GMT https://community.ruckuswireless.com/t5/Access-Points-Indoor-and-Outdoor/I-have-a-new-R30-AP-couldn-t-be-managed-by-SZ104-which-software/m-p/15535#M4068 shen_peter_28ve 2020-03-27T18:06:20Z https://community.ruckuswireless.com/t5/Access-Points-Indoor-and-Outdoor/I-have-a-new-R30-AP-couldn-t-be-managed-by-SZ104-which-software/m-p/15536#M4069 Hi Shen,<BR alt="" name="" rel="" target="" title="" type="" value="" /><BR alt="" name="" rel="" target="" title="" type="" value="" />From the screenshot I see you are using R320. R320 AP is supported starting 5.1.2.0.302 <BR alt="" name="" rel="" target="" title="" type="" value="" /><span class="lia-inline-image-display-wrapper" image-alt="Image_ images_messages_5f91c459135b77e247a39ad8_7a06a1af513c7196c81d301d9ba4cd3d_RackMultipart20200327106604484-05537bae-4e87-42e1-a7b6-87f77a3a54be-2107289851.png1585333212"><img src="https://community.ruckuswireless.com/t5/image/serverpage/image-id/2030iD25CCBD255158C92/image-size/large?v=v2&amp;px=999" role="button" title="Image_ images_messages_5f91c459135b77e247a39ad8_7a06a1af513c7196c81d301d9ba4cd3d_RackMultipart20200327106604484-05537bae-4e87-42e1-a7b6-87f77a3a54be-2107289851.png1585333212" alt="Image_ images_messages_5f91c459135b77e247a39ad8_7a06a1af513c7196c81d301d9ba4cd3d_RackMultipart20200327106604484-05537bae-4e87-42e1-a7b6-87f77a3a54be-2107289851.png1585333212" /></span><BR alt="" name="" rel="" target="" title="" type="" value="" /><BR alt="" name="" rel="" target="" title="" type="" value="" />SmartZone 5.1.2.0.302 (MR2) Release Notes <BR alt="" name="" rel="" target="" title="" type="" value="" /><A alt="" href="https://support.ruckuswireless.com/documents/2958-smartzone-5-1-2-0-302-mr2-release-notesRegard" name="" rel="nofollow" target="" title="Link httpssupportruckuswirelesscomdocuments2958-smartzone-5-1-2-0-302-mr2-release-notes" type="" value=""></A><A href="https://support.ruckuswireless.com/documents/2958-smartzone-5-1-2-0-302-mr2-release-notes" target="test_blank">https://support.ruckuswireless.com/documents/2958-smartzone-5-1-2-0-302-mr2-release-notes</A><BR alt="" name="" rel="" target="" title="" type="" value="" /><BR alt="" name="" rel="" target="" title="" type="" value="" /><BR alt="" name="" rel="" target="" title="" type="" value="" /><BR alt="" name="" rel="" target="" title="" type="" value="" />Regards,<BR alt="" name="" rel="" target="" title="" type="" value="" />-Ankush<BR alt="" name="" rel="" target="" title="" type="" value="" /> <BR alt="" name="" rel="" target="" title="" type="" value="" /><A alt="" href="https://support.ruckuswireless.com/documents/2958-smartzone-5-1-2-0-302-mr2-release-notesRegard" name="" rel="nofollow" target="" title="Link httpssupportruckuswirelesscomdocuments2958-smartzone-5-1-2-0-302-mr2-release-notes" type="" value=""><BR alt="" name="" rel="" target="" title="" type="" value="" /></A><BR alt="" name="" rel="" target="" title="" type="" value="" /> <BR alt="" name="" rel="" target="" title="" type="" value="" /><BR alt="" name="" rel="" target="" title="" type="" value="" /><BR alt="" name="" rel="" target="" title="" type="" value="" /> Fri, 27 Mar 2020 18:20:52 GMT https://community.ruckuswireless.com/t5/Access-Points-Indoor-and-Outdoor/I-have-a-new-R30-AP-couldn-t-be-managed-by-SZ104-which-software/m-p/15536#M4069 Ankush_Chandan 2020-03-27T18:20:52Z