topic New firmware 200.9.10.4.202 with issue in Access Points - Indoor and Outdoor

New firmware 200.9.10.4.202 with issue

christian_botto — Sat, 19 Sep 2020 21:18:09 GMT

Hi,

I just updated my r610 unleashed with new firmware 200.9.10.4.202. After that my URL filtering starts not working properly.
Example: I am using youtube safesearch for childrens SSID, cultural videos are showing in the search but I can't play them.

This happen after upgrade to new firmware.

Re: New firmware 200.9.10.4.202 with issue

myung_hwan_han — Mon, 21 Sep 2020 04:22:53 GMT

Hi Christian

URL Filtering service requires an active URL filtering license to function. URL filtering licenses can be purchased from Ruckus partners and distributors, and a temporary license is also available to allow customers to try out the service for a limited time before purchasing.

check this manual

https://docs.ruckuswireless.com/unleashed/200.8/GUID-6E615F8C-859F-428B-87D9-7D1303FF8B44.html

Re: New firmware 200.9.10.4.202 with issue

christian_botto — Mon, 21 Sep 2020 05:11:22 GMT

Hi,

thanks for your prompt reply,

I have a valid license, I bought it 3 months ago.

The issue started when I have upgraded from 200.8 to 200.9 firmware..4 days ago

It's very strange, I can open youtube, I can search and see the result, but I can't reproduce them.

Note: I'm using Youtube Safe Search, so I'm trying to reproduce cultural videos, that I suppose are granted

With 200.8 firmware I never got any error.

Regards

Chris

Re: New firmware 200.9.10.4.202 with issue

tony_heung — Mon, 21 Sep 2020 07:29:05 GMT

Worth checking if the YouTube Virtual IP is still the same. You can open command prompt or terminal on your laptop to run ping restrict.youtube.com and put the ip in the box, see below screenshot. As it only happened after the upgrade, so it may not be the virtual ip gets updated but worth checking.

Also you can try to recreate the test URL filtering profile with the same configuration, then apply to a test SSID to ensure it is not due to the upgrade process for not carrying over all the old config to the new config.

If no luck after all, time to open a ticket with the tech support team. Hope it helps.

Re: New firmware 200.9.10.4.202 with issue

jeff_harrison_6 — Tue, 03 Nov 2020 13:54:27 GMT

@tony_heung I have the same issue. Using 200.9.10.4.212 that came 10/27/2020.

Re: New firmware 200.9.10.4.202 with issue

christian_botto — Tue, 03 Nov 2020 23:48:12 GMT

Hi Jeff,

You are right!! The issue continue with this version too.

Regards

Chris

Re: New firmware 200.9.10.4.202 with issue

jeff_harrison_6 — Fri, 06 Nov 2020 19:51:20 GMT

I have tried disabling safe search, and even selecting the lowest level filtering of 'No adult content or nudity' as well; it seems that if URL Filtering Profile is enabled on any SSID, YouTube is blocked from playing videos...

Re: New firmware 200.9.10.4.202 with issue

jeff_harrison_6 — Fri, 06 Nov 2020 19:54:59 GMT

I have disabled all 'Safe Search' settings and even set the lowest level of filtering, 'No adult content or nudity' and still the playing of YouTube videos is blocked when the profile is enabled on an SSID..

Re: New firmware 200.9.10.4.202 with issue

duc_tran_ba79mt — Sun, 30 May 2021 05:45:14 GMT

Still not fixed 😞

Re: New firmware 200.9.10.4.202 with issue

duc_tran_ba79mt — Thu, 08 Jul 2021 16:05:08 GMT

Hello, anybody confirm that this bug is fixed?

Tks!

Re: New firmware 200.9.10.4.202 with issue

christian_botto — Mon, 20 Sep 2021 03:47:32 GMT

Hi guys,

anyone know if there is a fix about this issue? Or if the new versions fix this issue?

Regards

Chris

Re: New firmware 200.9.10.4.202 with issue

christian_botto — Fri, 20 May 2022 14:42:11 GMT

Hi,

bug is still present, URL filtering license with 200.12.10.105.100 (latest)