topic Re: Unable to Create AP Group . Reason : SYS-0 --> Ruckus vSZ-H in Access Points - Indoor and Outdoor

Unable to Create AP Group . Reason : SYS-0 --> Ruckus vSZ-H

rizaldo_fk — Fri, 18 Sep 2020 03:36:48 GMT

Hi, anyone can help or explain when i create new AP group in vSZ-H, there is showing log "Unable to Create AP Group . Reason : SYS-0"

Thanks

Re: Unable to Create AP Group . Reason : SYS-0 --> Ruckus vSZ-H

sanjay_kumar — Fri, 18 Sep 2020 08:06:58 GMT

Hi Rizaldo,

Could you please confirm the firmware version of the controller?

Is this happening with the Default Zone? Can you try to create a new zone and create AP group?

If yes, I would recommend you to open a Support case so that our TAC team can help to resolve the issue.

Re: Unable to Create AP Group . Reason : SYS-0 --> Ruckus vSZ-H

rizaldo_fk — Fri, 18 Sep 2020 08:21:48 GMT

Hi Sanjay,

Thank you for your reply. it's solve by open support to TAC Ruckus Team.
The root cause is because the WLAN group not assigned on the AP group

Re: Unable to Create AP Group . Reason : SYS-0 --> Ruckus vSZ-H

sanjay_kumar — Fri, 18 Sep 2020 08:41:24 GMT

Hi Rizaldo,

I'm glad to hear that the issue is resolved.