topic Re: devices cannot associate to network SSID in Access Points - Indoor and Outdoor

devices cannot associate to network SSID

zildjian — Thu, 26 Jun 2014 02:35:51 GMT

This AP is more than 2 years old, and support has expired from our local partner. so im doing all the troubleshooting on my own.

I just upgraded this 2942 AP a couple of weeks ago to Software Version: 9.6.1.0.15

All office equipment (tablet, phone, laptop) can see the SSID, but upon requesting connection it will display "connecting..." then suddenly stops, then repeat. it does not associate to the network or successfully connect to the SSID.

I have mixed and match all the settings i could think of.

Change wireless mode, look for a clean channel (1,6,11), change country code, reboot, turn-off device for 15 sec. then power on, etc..

i just want to make sure that ive covered all the process of troubleshooting before i tag this AP as defective.

Re: devices cannot associate to network SSID

michael_brado — Thu, 26 Jun 2014 17:18:06 GMT

Can you clients connect if you use Open Authentication? Do they connect but not get an IP address ? That would indicate possible DHCP issues. If you configure
a different 2942 the same, can they connect to that one? If so, yes RMA.

Re: devices cannot associate to network SSID

zildjian — Fri, 27 Jun 2014 07:41:33 GMT

Hi michael, before i was able to read your reply. I tried another round of testing.

I re-create the SSID profile to an empty wireless profile.

initially it was at "wireless 2" tab, a friend suggested to test on an empty profile "wireless 8" and it surprisingly worked.

can you enlighten me on this? thanks.

Re: devices cannot associate to network SSID

michael_brado — Mon, 30 Jun 2014 23:33:29 GMT

You should be able to use any of the 8 available Wireless SSID profiles equally...