topic Re: Ruckus Unleashed R510's constant heartbeat loss in Access Points - Indoor and Outdoor

Ruckus Unleashed R510's constant heartbeat loss

amar_farooqi — Sun, 22 Mar 2020 00:18:08 GMT

I moved into a new construction home about 6 months ago (amazon smart home) that came with three Ruckus AP's. I am experiencing heartbeat loss about every hour. It becomes difficult to work. I have been on the phone with ruckus customer support for months trying to figure out the heartbeat loss issue and i have gotten no where. We replaced the switch and that has not helped. We have updated the firmware. We have ran tests for over 24 hours. Have gotten no where and I still have constant heartbeat loss issue.

Can anyone help how we can have a steady wireless connection without our wifi disconnecting every hour? This issue is driving me insane.

Re: Ruckus Unleashed R510's constant heartbeat loss

michael_grant_6 — Sun, 22 Mar 2020 00:52:23 GMT

Have you tried replacing the cable? If that’s not possible in its current position, try a new cable closer to the switch temporarily. Secondly, check your IP settings for the access point, is it set to DHCP or static? If it’s set to static IP, there could be an IP conflict, switch to DHCP and reboot AP.

Re: Ruckus Unleashed R510's constant heartbeat loss

amar_farooqi — Sun, 22 Mar 2020 00:54:08 GMT

Thanks for your response. Which cable? And what kind of cable should I replace it with?

Re: Ruckus Unleashed R510's constant heartbeat loss

michael_grant_6 — Sun, 22 Mar 2020 00:56:11 GMT

Try a new cat6 or cat5e cable. Is the AP powered by POE or AC power? Is the access point connected via wireless mesh?

Re: Ruckus Unleashed R510's constant heartbeat loss

amar_farooqi — Sun, 22 Mar 2020 01:02:55 GMT

sorry, I am not an advanced user but I have some knowledge. can you explain what you mean by the access points connected via wireless mesh?
the access points are connected via ethernet cables wired on every floor of the home.
the AP's are not powered by AC power. I am not sure what POE is.
Where should i try a new cat6/cat5e cable? from where to where?

Re: Ruckus Unleashed R510's constant heartbeat loss

michael_grant_6 — Sun, 22 Mar 2020 01:07:57 GMT

It sounds like your access point is connected via Ethernet cable back to the switch. POE is Powered Over Ethernet, where the access point’s power and data is received over the same single Ethernet cable. You can buy a new Ethernet cable from amazon, monoprice is a good brand. I would suggest this just to determine if the current Ethernet cable is “bad”. In the meantime, I would check your IP settings of the access points by logging into the Unleashed master AP. Do you know how to do that?

Re: Ruckus Unleashed R510's constant heartbeat loss

amar_farooqi — Sun, 22 Mar 2020 01:16:33 GMT

Here is the IP setting of my AP's

Re: Ruckus Unleashed R510's constant heartbeat loss

michael_grant_6 — Sun, 22 Mar 2020 01:30:45 GMT

It looks like the issue is with the switch, not the access points, since it shows the switch as disconnected. What are the IP settings on the switch?

Re: Ruckus Unleashed R510's constant heartbeat loss

amar_farooqi — Sun, 22 Mar 2020 01:34:00 GMT

This is what it says on the switch. Any advice?

Re: Ruckus Unleashed R510's constant heartbeat loss

amar_farooqi — Sun, 22 Mar 2020 01:35:42 GMT

Also here is my set up. Which wires do I change out?
Thanks for your help. Its much appreciated.

Re: Ruckus Unleashed R510's constant heartbeat loss

michael_grant_6 — Sun, 22 Mar 2020 01:39:10 GMT

Your switch is not being assigned an IP address. Can you press continue? Also, make sure you have auto approve selected.

Re: Ruckus Unleashed R510's constant heartbeat loss

amar_farooqi — Sun, 22 Mar 2020 01:50:08 GMT

Here is what I get when I press continue:

Re: Ruckus Unleashed R510's constant heartbeat loss

amar_farooqi — Sun, 22 Mar 2020 01:51:36 GMT

Also i do have that setting "checked" for switch approval.

Re: Ruckus Unleashed R510's constant heartbeat loss

amar_farooqi — Sun, 22 Mar 2020 01:53:16 GMT

Here is the screenshot:

Re: Ruckus Unleashed R510's constant heartbeat loss

michael_grant_6 — Sun, 22 Mar 2020 01:53:41 GMT

Try assigning it an IP address. This needs to be a free IP address that is not already in use. Only you can know that, either by logging into your router or running a LAN scan such as Net Analyzer on an iPhone. Let’s try our luck and assign it the following IP address: 192.168.0.253

Re: Ruckus Unleashed R510's constant heartbeat loss

amar_farooqi — Sun, 22 Mar 2020 02:06:45 GMT

That didn't seem to work. i have android. can you guide me how to choose an ip address?

Re: Ruckus Unleashed R510's constant heartbeat loss

michael_grant_6 — Sun, 22 Mar 2020 02:16:05 GMT

I don’t know what DHCP range your router is giving out. I would guess not less than 100, can you try 192.168.0.99? It is difficult to troubleshoot further for me online, I would recommend doing a hard reset of your switch by pressing the reset button with a paper clip for 10 seconds and see if the Unleashed controller joins the switch. I will wait for anyone else on the ruckus forums to chime in

Re: Ruckus Unleashed R510's constant heartbeat loss

hayward_kong — Sun, 22 Mar 2020 02:18:05 GMT

Ok here's the thing.. have you tried going back to unleashed 200.6.10.1.312??? note doing this will reset all settings.. and you can not import later settings from newer firmware.

Re: Ruckus Unleashed R510's constant heartbeat loss

amar_farooqi — Sun, 22 Mar 2020 02:24:53 GMT

I see. I tried that. that did not work also. i will try a reset right now and get back to you.

Re: Ruckus Unleashed R510's constant heartbeat loss

amar_farooqi — Sun, 22 Mar 2020 02:37:03 GMT

How do i factory reset? just press the reset button once or do i hold and release it for a certain amount of time? appreciate the help