topic Re: Cannot connect on second and other SSID Unleashed R310 in Access Points - Indoor and Outdoor

Cannot connect on second and other SSID Unleashed R310

rene_slager — Thu, 27 Dec 2018 07:50:00 GMT

Hello, I got 5 R310 and spreading 3 SSID's over al the AP's but one of them is showing the SSID's but when I try to connect the client doesn't get a ip adres of the AP the others are all working fine. Idea?

Regards, Rene

Re: Cannot connect on second and other SSID Unleashed R310

DarrelRhodes — Thu, 27 Dec 2018 10:22:00 GMT

Hi Rene,
Do you have each of the WLANs mapped to a different VLAN?

Thanks,
Darrel.

Re: Cannot connect on second and other SSID Unleashed R310

rene_slager — Thu, 27 Dec 2018 10:45:18 GMT

Hi Darrel,

I have 3 diffrent VLAN's separated and assigned via the Unleashed portal to the SSID's. Ip ranges on the other AP's are good and separated by ip range.

Rene

Re: Cannot connect on second and other SSID Unleashed R310

DarrelRhodes — Thu, 27 Dec 2018 10:52:59 GMT

Hi Rene,

Thanks for the details.

It sounds like you have a VLAN mismatch or mapping issue.

Can you try swapping one of the working VLANs to the SSID/WLAN that you have the issue with to see if clients get an IP address, this will rule out issues with the WLAN config and confirm it is a VLAN issue.

Thanks,
Darrel.

Re: Cannot connect on second and other SSID Unleashed R310

rene_slager — Thu, 27 Dec 2018 11:53:34 GMT

Darrel,

That's strange because we don't have this issue on the other 4 Ruckus AP's so switching from VLAN don't make impact on the ssid...?

Regards,

Rene

Re: Cannot connect on second and other SSID Unleashed R310

DarrelRhodes — Thu, 27 Dec 2018 12:15:02 GMT

Hi Rene,

It could still be a mis-configuration on the switch port that AP is connected to.

Can you swap the AP with the issue with an AP that is working ok to see if the problem follows the AP or stays on the same switch port?

Thanks,
Darrel.

Re: Cannot connect on second and other SSID Unleashed R310

rene_slager — Thu, 27 Dec 2018 16:34:38 GMT

Hello Darrel,

I switched the AP and the problem still remains, we are using a Ruckus ICX switch.

Regards,

Rene

Re: Cannot connect on second and other SSID Unleashed R310

DarrelRhodes — Thu, 27 Dec 2018 16:37:57 GMT

Hi Rene,
Sorry, to confirm does the problem remain with the switch port or the AP?

With you saying you have an ICX switch I'm guessing it's the switch port. If so, can you post the configs of the 3 x switch port configs and indicate which one is the problematic one please?

Thanks,
Darrel.

Re: Cannot connect on second and other SSID Unleashed R310

rene_slager — Thu, 27 Dec 2018 16:52:06 GMT

Darrel,

Problem stays on an other AP i already changed the port on the switch for the AP but this doesn't also resolve the issue. Where can I find these config files in the switch?.

Regards,

Rene

Re: Cannot connect on second and other SSID Unleashed R310

DarrelRhodes — Fri, 28 Dec 2018 10:18:17 GMT

Hi Rene,

Thanks for confirming, so we now know it's NOT an AP-related issue.

I'm not an ICX expert unfortuanately and have only just installed my own, so please bear with me! The easiest way is perhaps via the HTTP/S web interface. Navigate to CONFIGURE>PORT>ETHERNET this shows the configuration status of all your switch ports. Is there anything here that looks different on the port you're having problems with compared to the ports that are working ok?

If that doesn't work then in the switch CLI type 'show run' - this will show the full configuration of your switch and will certainly show if you have a configuration issue with your VLANs. I would guess that you've perhaps not got all the required VLANs configured on the switch port that uplinks to the rest of your network.

Thanks,
Darrel.

Re: Cannot connect on second and other SSID Unleashed R310

rene_slager — Fri, 28 Dec 2018 10:40:16 GMT

Hi Darrel,

Maybe its an option to have a remote session so you can see it for your self? Because there is noting strange going on in the status of the switch ports.

Thanks,

Rene

Re: Cannot connect on second and other SSID Unleashed R310

DarrelRhodes — Fri, 28 Dec 2018 11:00:35 GMT

Hi Rene,

Unfortunately I'm not able to perform a remote session and even if I could I'm probably not the right person to help as switching diagnostics is not (yet) my strong point.

Are you able to raise a case with your reseller or Ruckus support for assistance?

Thanks,
Darrel.