https://community.ruckuswireless.com/t5/Access-Points-Indoor-and-Outdoor/ZD1200/m-p/12972#M3087 I have 4 APs R720 which use 110.0.0.0.663 firmware and ZD1200 Controller which use 9.9 version of firmware.The problem i have i was recommanded to download the 9.12 AG and upgrade the controller firmware.i download the 9.12version and when i want to upgrade its returns me this message:"The support entitlement file is missing or invalid. Please contact Ruckus Support for further assistance."may i have your help please. Fri, 13 Mar 2020 10:44:13 GMT abdallah_said 2020-03-13T10:44:13Z https://community.ruckuswireless.com/t5/Access-Points-Indoor-and-Outdoor/ZD1200/m-p/12972#M3087 I have 4 APs R720 which use 110.0.0.0.663 firmware and ZD1200 Controller which use 9.9 version of firmware.The problem i have i was recommanded to download the 9.12 AG and upgrade the controller firmware.i download the 9.12version and when i want to upgrade its returns me this message:"The support entitlement file is missing or invalid. Please contact Ruckus Support for further assistance."may i have your help please. Fri, 13 Mar 2020 10:44:13 GMT https://community.ruckuswireless.com/t5/Access-Points-Indoor-and-Outdoor/ZD1200/m-p/12972#M3087 abdallah_said 2020-03-13T10:44:13Z https://community.ruckuswireless.com/t5/Access-Points-Indoor-and-Outdoor/ZD1200/m-p/12973#M3088 You need to have a valid support contract on the ZD in order to upgrade it to any version.<BR alt="" name="" rel="" target="" title="" type="" value="" /><BR alt="" name="" rel="" target="" title="" type="" value="" />If you already have a support contract, please download the entitlement file from the below link and upload it on the controller under Administrator&gt; Support and try the upgrade.<BR alt="" name="" rel="" target="" title="" type="" value="" /><BR alt="" name="" rel="" target="" title="" type="" value="" /><A alt="" href="https://support.ruckuswireless.com/entitlement_file" name="" rel="nofollow" target="" title="Link httpssupportruckuswirelesscomentitlement_file" type="" value="">https://support.ruckuswireless.com/entitlement_file</A><BR alt="" name="" rel="" target="" title="" type="" value="" /><BR alt="" name="" rel="" target="" title="" type="" value="" />If you don't have a support contract, then reach out to your partner or local sales and buy one for the controller.<BR alt="" name="" rel="" target="" title="" type="" value="" /><BR alt="" name="" rel="" target="" title="" type="" value="" />- Anusha<BR alt="" name="" rel="" target="" title="" type="" value="" /><BR alt="" name="" rel="" target="" title="" type="" value="" /> Fri, 13 Mar 2020 10:55:40 GMT https://community.ruckuswireless.com/t5/Access-Points-Indoor-and-Outdoor/ZD1200/m-p/12973#M3088 Anusha_Vemula 2020-03-13T10:55:40Z