topic Re: R500 I still can't access my Ruckus Wireless router with the default password, after update to 110.0.0.0.2005. in Access Points - Indoor and Outdoor

R500 I still can't access my Ruckus Wireless router with the default password, after update to 110.0.0.0.2005.

issac_chow — Fri, 05 Jun 2020 08:21:13 GMT

R500 I still can't access my Ruckus Wireless router with the default password, after update to 110.0.0.0.2005.

Re: R500 I still can't access my Ruckus Wireless router with the default password, after update to 110.0.0.0.2005.

syamantakomer — Mon, 08 Jun 2020 18:13:11 GMT

Hi Issac,

Since you have updated the firmware, I am assuming that you were able to access AP in past. Is that correct?

Please try to factory reset again and use below credentials.

Re: R500 I still can't access my Ruckus Wireless router with the default password, after update to 110.0.0.0.2005.

issac_chow — Mon, 22 Jun 2020 00:04:59 GMT

all using factory default password, after updated the firmware, go fault to be not able to access.

Re: R500 I still can't access my Ruckus Wireless router with the default password, after update to 110.0.0.0.2005.

sanjay_kumar — Mon, 22 Jun 2020 03:09:46 GMT

Hi Issac,

I believe you are using the default credentials as username: super and password: sp-admin.
If yes, I hope you have done the factory reset by pressing the "reset" button for 10-12 seconds before releasing the button.

If still having the issue, it is better to try using a different browser\PC just to make sure that the cache is not causing the issue?

If the issue still persists, please contact our support.

Re: R500 I still can't access my Ruckus Wireless router with the default password, after update to 110.0.0.0.2005.

syamantakomer — Mon, 22 Jun 2020 13:19:08 GMT

Hi Issac,

Is there a controller in the network? Are you sure factory reset was done correctly.

Push and hold the reset button for 12 or more seconds and release it, wait for few minutes and try access the AP.

What error you are getting when you try to SSH or try to access from browser?

Regards,
Syamantak Omer

Re: R500 I still can't access my Ruckus Wireless router with the default password, after update to

sanjaydharanr — Tue, 24 Oct 2023 10:34:13 GMT

Hi,

I have upgraded my R500 firmware.

Now i cannot login to my AP with default Login Username and password also.

I have done a factory reset also, still its the same process

Re: R500 I still can't access my Ruckus Wireless router with the default password, after update to

syamantakomer — Tue, 24 Oct 2023 15:51:48 GMT

Hi @sanjaydharanr,

If your AP is joining a controller after the factory reset, it is obvious that AP will not be accessible using default credentials.

To check that, factory reset and access the AP in network isolation or use a laptop and POE ejector or power adapter to power up and access the device.

If AP is even not accessible in network isolation state over a laptop, try the factory reset again. If still not working probably AP hardware has some issue.