topic Clients getting frequently disconnected on 2.4GHZ Radio while its is running smoothly on 5GHZ in same network in Access Points - Indoor and Outdoor

Clients getting frequently disconnected on 2.4GHZ Radio while its is running smoothly on 5GHZ in same network

raazuko — Tue, 27 Dec 2016 10:37:34 GMT

Clients are getting frequently disconnected on 2.4GHZ Radio from R500 while its is running smoothly on 5GHZ in same network.Connected devices would disconnect frequently and new devices hardly get to connect.But no issue in 5GHZ.Any idea on what the issue could be?Also in some old devices with b/g it seems fine.Is there any way to disable n mode in vSZ for 2.4GHZ Radio?

Re: Clients getting frequently disconnected on 2.4GHZ Radio while its is running smoothly on 5GHZ in same network

martin_martin — Tue, 27 Dec 2016 11:25:47 GMT

Hi Raju,Your 2.4 Ghz might be a bit full.But first lets start with the software version running on the controller and on the R500.RegardsMartin

Re: Clients getting frequently disconnected on 2.4GHZ Radio while its is running smoothly on 5GHZ in same network

raju_koirala — Tue, 27 Dec 2016 12:22:28 GMT

The controller is vSZ running 3.4.0.0.976,thanks

Re: Clients getting frequently disconnected on 2.4GHZ Radio while its is running smoothly on 5GHZ in same network

dave_watkins_74 — Tue, 27 Dec 2016 19:05:19 GMT

Do you have ChannelFly enabled on 2.4Ghz? If so that could be the culprit

Re: Clients getting frequently disconnected on 2.4GHZ Radio while its is running smoothly on 5GHZ in same network

raju_koirala — Wed, 28 Dec 2016 02:21:08 GMT

Nope,Its on background scanning.I have disabled band balancing too but no help

Re: Clients getting frequently disconnected on 2.4GHZ Radio while its is running smoothly on 5GHZ in same network

raazuko — Thu, 29 Dec 2016 10:04:45 GMT

I verified everything that could have gone wrong.One thing I did before this is upgrade the vSZ to 3.4.0.0.976 from 3.2.1.0 .Is there any such known bugs with this version?