topic R600 Factory Reset Button in Access Points - Indoor and Outdoor

R600 Factory Reset Button

jason_pearcy — Wed, 01 Apr 2015 16:46:49 GMT

Trying to reset an R600 with the reset button and not having luck. With previous APs holding the reset button in for a period of time reset the AP. Is the R600 different?

Re: R600 Factory Reset Button

john_d — Wed, 01 Apr 2015 17:06:17 GMT

According to the manual, it's the same. And I am sure I've reset my R600 once before using the same way. Is there a specific way it isn't working? (e.g. can't find it at 192.168.0.1? Login credentials not working?)

Re: R600 Factory Reset Button

jason_pearcy — Wed, 01 Apr 2015 17:24:43 GMT

Have two R600's that I am trying to get connected to a ZD1200. As soon as they are added to the ZD1200 they upgrade code from 100.x to 9.9.x reboot and then both R600's become unresponsive. Cannot HTTPS or SSH to the AP, nor does it respond to ping. I do see the AP sending DHCP requests to the DHCP server (via DHCP debug).

Re: R600 Factory Reset Button

john_d — Wed, 01 Apr 2015 22:49:48 GMT

Hmm, that's certainly an interesting problem. Factory resets should work, but remember that if you factory reset it *while* connected to your network, it's just gonna get immediately reprovisioned by the ZD.

You should be able to double check with the AP directly connected to a computer whether or not it shows up at its default IP.

Re: R600 Factory Reset Button

tom_winters_pz1 — Thu, 26 Jan 2017 20:30:23 GMT

I am having same issue and I have the AP connected to my laptop. The reset is not working.

Re: R600 Factory Reset Button

michael_brado — Mon, 30 Jan 2017 19:21:42 GMT

If you can ping the AP, try SSH to it and issue 'set factory' followed by 'reboot'.

Re: R600 Factory Reset Button

john_leon — Sat, 01 Apr 2017 22:53:53 GMT

John D is correct. If you're trying to restore to factory settings, you will have to disconnect the AP from your Router/network in order to re-connect to the AP.

Re: R600 Factory Reset Button

keith_wijey_war — Sat, 01 Jul 2017 12:15:55 GMT

I have the same problem (have 5 r600's), I can reset the password but I can't get it to reset so I can make it a master or try and reconnect to the master (failed to connect to the existing master). Not sure what to do next.

Re: R600 Factory Reset Button

keith_wijey_war — Mon, 03 Jul 2017 09:10:03 GMT

Okay worked out what I was doing wrong, need to update/refresh firmware to get back to fresh install. This allowed me to update to latest firmware thinking that may solve my initial problem. Still have the original problem which is the new AP is not working with the existing master - going to disconnected. Can't approve either...

Re: R600 Factory Reset Button

keith_wijey_war — Thu, 01 Feb 2018 07:42:56 GMT

This turned out to be intrusion detection and prevention, Protect the network from malicious rogue access points was putting the new AP into disconnected.

Re: R600 Factory Reset Button

jim_philopena — Thu, 01 Feb 2018 18:51:10 GMT

I had several R710's that did this same thing. Working with Ruckus Customer Support they determined there was an error in the SSL certificate, and I needed to RMA the devices.