topic Re: 7731 bridge webserver stopping and starting in log file in Access Points - Indoor and Outdoor

7731 bridge webserver stopping and starting in log file

matthew_mills_5 — Mon, 02 Sep 2013 00:54:37 GMT

Is anyone else seeing the webserver stopping and starting a lot on their 7731 radios? It's very frustrating because I have to re-authenticate in the webGUI each time. Software 9.2.0.0.168.

12 ISC-RU7-PAR-SOU daemon.notice rsmd[17]: webserver ....... [stopped] (0.034)
Sep 2 00:41:13 ISC-RU7-PAR-SOU daemon.notice rsmd[17]: webserver ....... [started] (0.401)
Sep 2 00:45:12 ISC-RU7-PAR-SOU daemon.notice rsmd[17]: webserver ....... [stopped] (0.038)
Sep 2 00:45:13 ISC-RU7-PAR-SOU daemon.notice rsmd[17]: webserver ....... [started] (0.470)

Re: 7731 bridge webserver stopping and starting in log file

keith_redfield — Thu, 05 Sep 2013 00:37:56 GMT

This sounds like the daemon is crashing for some reason. Best course of action is to open a support case. https://support.ruckuswireless.com/co...

Re: 7731 bridge webserver stopping and starting in log file

it_registration — Mon, 11 Nov 2013 21:13:48 GMT

Yes, exact same issue. I opened a case with Ruckus, they had me re-install 9.2.00.168, but the issue continued. RMA issued for both devices (root & non-root). Seems very odd to me that the issue occurs with both of them.

I hope to get the replacements up this week.

I'd be curious to hear how your issue was resolved.

Thanks,
Todd

Re: 7731 bridge webserver stopping and starting in log file

matthew_mills_5 — Mon, 11 Nov 2013 22:29:14 GMT

I never bothered to open a case as it's happening on probably 80% of our gear. It does't effect the operation of the radios and an RMA of all our radios would not be financially viable. I never noticed it happening on 9.0 firmwares.

We just get good at remembering the passwords to the radios 🙂

Re: 7731 bridge webserver stopping and starting in log file

keith_redfield — Mon, 11 Nov 2013 22:36:48 GMT

You might be seeing this issue (ER-588) which is addressed in the just-released 9.2.0.0.169 release.

https://support.ruckuswireless.com/do...

Re: 7731 bridge webserver stopping and starting in log file

matthew_mills_5 — Mon, 11 Nov 2013 22:39:05 GMT

Lovely! I'll give it a go Keith. 🙂

Re: 7731 bridge webserver stopping and starting in log file

it_registration — Tue, 12 Nov 2013 18:41:18 GMT

"Corrected too-frequent GUI resets (ID ER-588)
Added memory reserved for GUI application to allow the GUI to operate normally
for extended periods of time."

That makes a lot of sense. I hope that resolves the issue as these bridges seem pretty stable otherwise.

Re: 7731 bridge webserver stopping and starting in log file

it_registration — Wed, 13 Nov 2013 21:35:44 GMT

I upgraded my 7731 pair today.

The internal web servers responsiveness is way faster... very responsive.

And moving around within the web interface for 10+ minutes I'm happy to say that I've yet to experience a random log out, aka web server stop.

Issue is completely resolved.

Re: 7731 bridge webserver stopping and starting in log file

matthew_mills_5 — Wed, 26 Feb 2014 04:39:37 GMT

Just to follow-up, this firmware also fixed the issues on our radios.

Re: 7731 bridge webserver stopping and starting in log file

keith_redfield — Wed, 26 Feb 2014 04:40:52 GMT

Excellent, thx Matt!