topic Re: Can't add Apple devices to the Network in Access Points - Indoor and Outdoor https://community.ruckuswireless.com/t5/Access-Points-Indoor-and-Outdoor/Can-t-add-Apple-devices-to-the-Network/m-p/9853#M2239 I think @FCPGC Technicians above has it right - this is actually an IOS restriction and not something we can fix. Wed, 09 Oct 2013 15:25:39 GMT keith_redfield 2013-10-09T15:25:39Z Can't add Apple devices to the Network https://community.ruckuswireless.com/t5/Access-Points-Indoor-and-Outdoor/Can-t-add-Apple-devices-to-the-Network/m-p/9844#M2230 Need instruction on how to connect Apple devices to my Ruckus network. Androids and Windows devices work fine with using the WLAN Provisioning via the 10.42.1.74/activate link to my ZD. iPads and iPhones won't connect Thu, 15 Aug 2013 18:22:00 GMT https://community.ruckuswireless.com/t5/Access-Points-Indoor-and-Outdoor/Can-t-add-Apple-devices-to-the-Network/m-p/9844#M2230 las_vegas_engin 2013-08-15T18:22:00Z Re: Can't add Apple devices to the Network https://community.ruckuswireless.com/t5/Access-Points-Indoor-and-Outdoor/Can-t-add-Apple-devices-to-the-Network/m-p/9845#M2231 Hi Don, <BR /><BR /> This doesn't sound like any known issue. What version of ZoneFlex are you running? Fri, 16 Aug 2013 17:04:37 GMT https://community.ruckuswireless.com/t5/Access-Points-Indoor-and-Outdoor/Can-t-add-Apple-devices-to-the-Network/m-p/9845#M2231 keith_redfield 2013-08-16T17:04:37Z Re: Can't add Apple devices to the Network https://community.ruckuswireless.com/t5/Access-Points-Indoor-and-Outdoor/Can-t-add-Apple-devices-to-the-Network/m-p/9846#M2232 9.5.1.0 build 50 Fri, 16 Aug 2013 21:14:35 GMT https://community.ruckuswireless.com/t5/Access-Points-Indoor-and-Outdoor/Can-t-add-Apple-devices-to-the-Network/m-p/9846#M2232 las_vegas_engin 2013-08-16T21:14:35Z Re: Can't add Apple devices to the Network https://community.ruckuswireless.com/t5/Access-Points-Indoor-and-Outdoor/Can-t-add-Apple-devices-to-the-Network/m-p/9847#M2233 They need to run the prov.apk provisioning utility from the /activate page. Wed, 21 Aug 2013 23:06:19 GMT https://community.ruckuswireless.com/t5/Access-Points-Indoor-and-Outdoor/Can-t-add-Apple-devices-to-the-Network/m-p/9847#M2233 michael_brado 2013-08-21T23:06:19Z Re: Can't add Apple devices to the Network https://community.ruckuswireless.com/t5/Access-Points-Indoor-and-Outdoor/Can-t-add-Apple-devices-to-the-Network/m-p/9848#M2234 Here's a useful guide that goes into a little more detail on Michael's statement - <A href="http://theruckusroom.typepad.com/files/byod-with-ruckus-0712-3.pdf" rel="nofollow">http://theruckusroom.typepad.com/file...</A> Thu, 22 Aug 2013 00:35:17 GMT https://community.ruckuswireless.com/t5/Access-Points-Indoor-and-Outdoor/Can-t-add-Apple-devices-to-the-Network/m-p/9848#M2234 keith_redfield 2013-08-22T00:35:17Z Re: Can't add Apple devices to the Network https://community.ruckuswireless.com/t5/Access-Points-Indoor-and-Outdoor/Can-t-add-Apple-devices-to-the-Network/m-p/9849#M2235 We are experiencing the same issue. I even see that the wireless key has installed, but everytime I try to go to the internet using Safari, I get bounced back to the Onboarding portal and so begins the cycle. <BR /> We have tried restarting the device, reinstalling, but nothing will get us out of the loop. It only happens on Apple devices; ipad, iphones, Macs etc.. Wed, 28 Aug 2013 17:23:46 GMT https://community.ruckuswireless.com/t5/Access-Points-Indoor-and-Outdoor/Can-t-add-Apple-devices-to-the-Network/m-p/9849#M2235 pam_jeter 2013-08-28T17:23:46Z Re: Can't add Apple devices to the Network https://community.ruckuswireless.com/t5/Access-Points-Indoor-and-Outdoor/Can-t-add-Apple-devices-to-the-Network/m-p/9850#M2236 Pam: Did you or Ruckus support solve your problem? Thu, 03 Oct 2013 12:15:14 GMT https://community.ruckuswireless.com/t5/Access-Points-Indoor-and-Outdoor/Can-t-add-Apple-devices-to-the-Network/m-p/9850#M2236 dtsblake_588878 2013-10-03T12:15:14Z Re: Can't add Apple devices to the Network https://community.ruckuswireless.com/t5/Access-Points-Indoor-and-Outdoor/Can-t-add-Apple-devices-to-the-Network/m-p/9851#M2237 This is a known issue - reference page 10 @ <A href="https://support.ruckuswireless.com/documents/349-zoneflex-9-6-1-mr-9-6-mr1-release-notes/download" rel="nofollow">https://support.ruckuswireless.com/do...</A> <BR /><BR /> It states: "ZF-2888:IOS clients not connecting to Zero-IT WLAN automatically." <BR /><BR /> I wish this was properly communicated because it would have saved me a lot of time. Thu, 03 Oct 2013 14:12:37 GMT https://community.ruckuswireless.com/t5/Access-Points-Indoor-and-Outdoor/Can-t-add-Apple-devices-to-the-Network/m-p/9851#M2237 fcpgc_technicia 2013-10-03T14:12:37Z Re: Can't add Apple devices to the Network https://community.ruckuswireless.com/t5/Access-Points-Indoor-and-Outdoor/Can-t-add-Apple-devices-to-the-Network/m-p/9852#M2238 Any resolution? Wed, 09 Oct 2013 14:56:57 GMT https://community.ruckuswireless.com/t5/Access-Points-Indoor-and-Outdoor/Can-t-add-Apple-devices-to-the-Network/m-p/9852#M2238 dtsblake_588878 2013-10-09T14:56:57Z Re: Can't add Apple devices to the Network https://community.ruckuswireless.com/t5/Access-Points-Indoor-and-Outdoor/Can-t-add-Apple-devices-to-the-Network/m-p/9853#M2239 I think @FCPGC Technicians above has it right - this is actually an IOS restriction and not something we can fix. Wed, 09 Oct 2013 15:25:39 GMT https://community.ruckuswireless.com/t5/Access-Points-Indoor-and-Outdoor/Can-t-add-Apple-devices-to-the-Network/m-p/9853#M2239 keith_redfield 2013-10-09T15:25:39Z