https://community.ruckuswireless.com/t5/Access-Points-Indoor-and-Outdoor/zf7372-firmware-upgrade-problem/m-p/9695#M2186 if sure that hard resetting is NOT helping then its broken. You must contact support to get it RMA;ed Wed, 25 Nov 2015 08:31:42 GMT monnat_systems 2015-11-25T08:31:42Z https://community.ruckuswireless.com/t5/Access-Points-Indoor-and-Outdoor/zf7372-firmware-upgrade-problem/m-p/9694#M2185 hi. i have ruckus zf7372 and recently tried to upgrade the firmware. however, accidentally i was upgraded it with a wrong firmware and the access point now seems not working. only the LED power is ON. i tried to reset to the factory default by pressing the reset button, but no change. I ping the default ip: 192.168.0.1 and no reply. need help on how to revert to the previous firmware or at least to let me logged in to the configuration interface/GUI. tq in advance. Wed, 25 Nov 2015 04:54:30 GMT https://community.ruckuswireless.com/t5/Access-Points-Indoor-and-Outdoor/zf7372-firmware-upgrade-problem/m-p/9694#M2185 cictnet_team 2015-11-25T04:54:30Z https://community.ruckuswireless.com/t5/Access-Points-Indoor-and-Outdoor/zf7372-firmware-upgrade-problem/m-p/9695#M2186 if sure that hard resetting is NOT helping then its broken. You must contact support to get it RMA;ed Wed, 25 Nov 2015 08:31:42 GMT https://community.ruckuswireless.com/t5/Access-Points-Indoor-and-Outdoor/zf7372-firmware-upgrade-problem/m-p/9695#M2186 monnat_systems 2015-11-25T08:31:42Z