topic Re: r300 doesn't connect to ZD1100 in Access Points - Indoor and Outdoor

r300 doesn't connect to ZD1100

sander_van_vegh — Tue, 05 Jun 2018 17:17:38 GMT

My R300 does not connect to ZD1100.

I can connect to de r300 when directly is connect to my computer and also can login but do not know what to do next.
I'd follow the quick step manual for configure the r300.

The landcode is US and i live in the Netherlands.
The ZD1100 firmware is 9.10.0.0

Re: r300 doesn't connect to ZD1100

shane_ferguson_ — Tue, 05 Jun 2018 21:35:37 GMT

Do you have sufficient spare licences on the controller to adopt the R300?

Re: r300 doesn't connect to ZD1100

sander_van_vegh — Wed, 06 Jun 2018 03:33:24 GMT

Yes. The zd1100 has 12 licences, and i connect one AP
I also connect the AP to anothere ZD1100 but also there, no connection.

Re: r300 doesn't connect to ZD1100

martin_martin — Wed, 06 Jun 2018 12:18:25 GMT

Hi Sander

If the controller is set to The Netherlands, and your R300 is a US version it will not work.
You need to go back to the company that sold you the R300 and ask for the WW (world wide) version, as the US version is only for US and country code cannot be changed.

Regards

Martin

Re: r300 doesn't connect to ZD1100

sander_van_vegh — Tue, 19 Jun 2018 01:59:59 GMT

I configure the ZD to country code US but stilll no conection to AP.

Re: r300 doesn't connect to ZD1100

martin_martin — Tue, 19 Jun 2018 06:48:07 GMT

Sander you are not allowed to use the US country code in The Netherlands as every country has their specific frequency rules.

On the AP itself, please login to the AP with the default username and password and and type "get version" and print that here.

Also provide the full version builds that the ZD has.

Regards
Martin

Re: r300 doesn't connect to ZD1100

sander_van_vegh — Tue, 19 Jun 2018 18:52:49 GMT

AP has 3.2.1.0.659
ZD has 9.10.0.0 build 218

Re: r300 doesn't connect to ZD1100

shane_ferguson — Tue, 19 Jun 2018 21:10:31 GMT

Your AP appear to ha SmartZone Firmware. Try to load standalone firmware on the AP and then give it a go. If you cannot login to the AP try a factory reset to remove any smart zone passwords.

Re: r300 doesn't connect to ZD1100

sander_van_vegh — Wed, 20 Jun 2018 08:17:04 GMT

Do i have take the newest firmware of do i have to upgrade from old to new?

Re: r300 doesn't connect to ZD1100

martin_martin — Wed, 20 Jun 2018 09:01:16 GMT

Hi Sander,
So you have SZ/SCG/vSZ software on the AP instead of ZD software.

You can do the following
login to the AP and set to factory default with the set factory command.
Then login to the AP via webgui and use the upgrade option (then choose local file) to upload this file

https://support.ruckuswireless.com/software/1017-zoneflex-solo-access-point-104-0-0-0-1347-ga-softwa...

After that it will reboot and will have the 104.0.0.0.1347 software, and you can use the set director to let it find the zonedirector.

Please download the file shortly as it only stays up for 1 week.

Kind regards
Martin

Re: r300 doesn't connect to ZD1100

sander_van_vegh — Thu, 21 Jun 2018 04:54:30 GMT

Yes. It works. Thanks