topic Re: unable to connect R650 to ZD1200 in Access Points - Indoor and Outdoor

unable to connect R650 to ZD1200

MAHESH1 — Wed, 17 Sep 2025 09:21:49 GMT

we have ZD1200 Device and we are recently purchased R650 Access Points

when we connect to ZD it wont connect

please give me solution

Re: unable to connect R650 to ZD1200

aswin_dasari — Wed, 17 Sep 2025 10:27:43 GMT

Hi Mahesh,

What is the firmware version on ZD1200 and R650? Is the AP showing up on ZD but fails to connect, or it doesn't even show up on ZD?

Also, please share the output of below command from AP.

rkscli: get director

Thanks,
Ashwin Dasari.

Re: unable to connect R650 to ZD1200

MAHESH1 — Wed, 17 Sep 2025 10:37:17 GMT

ZD1200 Firmware : 10.1.2.0 build 306

R650 Firmware : 114.0.0.0.6565

AP not showing in the ZD1200

Re: unable to connect R650 to ZD1200

MAHESH1 — Wed, 17 Sep 2025 10:41:20 GMT

ZD1200 Firmware : 10.1.2.0 build 306

R650 Firmware : 114.0.0.0.6565

AP is not showing in ZD1200

Re: unable to connect R650 to ZD1200

aswin_dasari — Thu, 18 Sep 2025 08:54:26 GMT

R650 AP model isn't supported on the current ZD firmware. Support for R650 with ZD1200 is added in the version 10.4.0.0.69. We recommend upgrading to latest 10.5.1 firmware if the existing AP models(other than R650) are also supported.

Note: To upgrade directly to release 10.5, you must be running 10.3 or a later release. If you are running an earlier release, you must first upgrade to at-least 10.3 GA release build before upgrading to this release.

Thanks,
Ashwin Dasari.