topic IP Phone Freezing in Access Points - Indoor and Outdoor https://community.ruckuswireless.com/t5/Access-Points-Indoor-and-Outdoor/IP-Phone-Freezing/m-p/108875#M16320 <P>We are currently experiencing an issue with our IP phone system, where the phones occasionally freeze. Additionally, when a call is answered by lifting the handset, the phone continues to ring until the caller disconnects, even though the call is already picked up.</P><P>Current Switch Configuration:</P><P>VLAN 10: Voice (tagged)</P><P>VLAN 20: Data (untagged)</P><P>and another port just configure untagged on VLAN 10</P><P><BR />Issues Observed:</P><P>IP phones are intermittently freezing.(no Issue for poe)</P><P><BR />In some cases, calls continue to ring even after being answered.</P><P><BR />we propose implementing QoS with DSCP 46 and assigning maximum priority for the VLAN carrying the IP phones.</P><P>Could you kindly confirm the recommended QoS configuration or suggest an alternative configuration scenario to ensure stable voice traffic performance?</P> Thu, 21 Aug 2025 16:12:47 GMT Elnoor 2025-08-21T16:12:47Z IP Phone Freezing https://community.ruckuswireless.com/t5/Access-Points-Indoor-and-Outdoor/IP-Phone-Freezing/m-p/108875#M16320 <P>We are currently experiencing an issue with our IP phone system, where the phones occasionally freeze. Additionally, when a call is answered by lifting the handset, the phone continues to ring until the caller disconnects, even though the call is already picked up.</P><P>Current Switch Configuration:</P><P>VLAN 10: Voice (tagged)</P><P>VLAN 20: Data (untagged)</P><P>and another port just configure untagged on VLAN 10</P><P><BR />Issues Observed:</P><P>IP phones are intermittently freezing.(no Issue for poe)</P><P><BR />In some cases, calls continue to ring even after being answered.</P><P><BR />we propose implementing QoS with DSCP 46 and assigning maximum priority for the VLAN carrying the IP phones.</P><P>Could you kindly confirm the recommended QoS configuration or suggest an alternative configuration scenario to ensure stable voice traffic performance?</P> Thu, 21 Aug 2025 16:12:47 GMT https://community.ruckuswireless.com/t5/Access-Points-Indoor-and-Outdoor/IP-Phone-Freezing/m-p/108875#M16320 Elnoor 2025-08-21T16:12:47Z