topic Re: Ruckus R370 not connecting to Ruckus One - also no firmware available to download in Access Points - Indoor and Outdoor

Ruckus R370 not connecting to Ruckus One - also no firmware available to download

MattBirch — Thu, 17 Jul 2025 12:41:30 GMT

Hi,

I have a lot of the new AP R370's not connecting to Ruckus One and flashing amber. I can get into their SSH and Web Interface and all looks okay, I am trying to refresh/upgrade its firmware however there are no files available or really any troubleshooting help with this new AP!

Any help, appreciated!

Re: Ruckus R370 not connecting to Ruckus One - also no firmware available to download

vasanth_edward — Thu, 17 Jul 2025 14:45:51 GMT

Hi @MattBirch,

Thank you for writing to us on the RUCKUS Community Forum.

As per the list of supported devices for RUCKUS One (https://www.ruckusnetworks.com/ruckus-one-supported-network-devices/), the R370 is currently not supported.

Support for the R370 may be added in the future; however, there is no confirmed ETA at this time. We recommend keeping an eye out for official announcements from RUCKUS regarding updates to supported devices.

Re: Ruckus R370 not connecting to Ruckus One - also no firmware available to download

vasanth_edward — Mon, 21 Jul 2025 08:31:51 GMT

Hi @MattBirch,

The R370 will be supported starting from firmware version 7.1.1.520. The tentative ETA for this release is 28th this month.

Did I answer your query? If yes, hit the Kudos button and also accept the answer as
Accepted solution.

Re: Ruckus R370 not connecting to Ruckus One - also no firmware available to download

alistairc — Wed, 06 Aug 2025 11:07:42 GMT

Is there an updated ETA? The datasheet on your website says the 370 is supported, but its still not...

Re: Ruckus R370 not connecting to Ruckus One - also no firmware available to download

vasanth_edward — Fri, 08 Aug 2025 14:26:37 GMT

Hi Alistair,

Firmware version 7.1.1.520.830 is available in RUCKUS One and supports the R370. Please upgrade the venue to this version before adding the R370 to the network.

Refer to https://support.ruckuswireless.com/documents/5741 for more information.

Re: Ruckus R370 not connecting to Ruckus One - also no firmware available to download

vasanth_edward — Mon, 10 Nov 2025 14:22:25 GMT

Hi Alistair,

Hope you are doing well.

This is a follow-up to check if the R370 access point has been added to the cloud and to know if you require any further assistance with the process.

Please let me know if I can help with anything.