topic Not able add TS350SE with zero touch Mesh in Access Points - Indoor and Outdoor

Not able add TS350SE with zero touch Mesh

ValmetNL — Fri, 01 Aug 2025 11:45:26 GMT

Hi,

We have two TS350SE access points and one is located outside in a cabinet (AP-1) and hard to connect to the other one by cable. I gave the outside unit a factory reset (firmware version is the same as the local unit) and added it's serial number to zero touch mesh in the Root AP. I can see in the zero touch mesh screen that it status is joined, but the access point is seen as disconnected in the Access Points screen, and the system log tells:
Root AP accepts MESH connection
Connection request from AP-1 is refused, Unleashed does not support discovery across subnets.

Does anybody know how we can resolve this?

Re: Not able add TS350SE with zero touch Mesh

Rohit_W — Mon, 04 Aug 2025 09:33:20 GMT

Hi ValmetNL,

Could you please confirm if both the AP's are in same subnet? Please confirm the IP address with subnet mask.

How is the AP powered? Are you using a Poe injector or a switch? If using switch please make sure both The AP's are in same subnet.

Re: Not able add TS350SE with zero touch Mesh

ValmetNL — Mon, 04 Aug 2025 09:40:00 GMT

Hi,

They are not in the same subnet, since the new one is back to factory default (192.168.0.1) while the root one has IP 192.168.218.33 with subnetmask 255.255.255.240. The root AP is powered with a Poe injector and the remote one (AP-1) is powered with a local power supply.