Lenovo Chromebooks losing connection

meganramola — Tue, 04 Feb 2025 22:26:00 GMT

We are a K-12 environment with Ruckus switches and APs. We have a few different models of Chromebooks in our system - HP, Samsung, and Lenovo. Our Lenovo 100e 4th gen devices are brand new this year and will not stay connected to the internet. They connect and look like they are connected but websites just spin. Turning Wifi off and back on does not resolve the issue. The device has to be logged our or restarted to establish a new internet connection. This resolves the issue for a short time and will eventually happen again. We have tested devices outside of our network and there are no issues. We have removed our filtering agent and that did not make a difference. There has to be a setting we are missing with our Ruckus APs that is causing the issue. Any help would be appreciated.

Re: Lenovo Chromebooks losing connection

pranav — Mon, 28 Apr 2025 14:22:34 GMT

Hello Meganramola,

Could you share the details of the Wlan where the user is connecting?

What is the SZ model and version? What is the AP model and version?

What is the Authentication used?

Is the issue not observed on the HP or the Samsung devices?

Collect the AP support log, make a note of the time stamp and the mac address of the user facing the issue.

Regards,

Pranav Anand

topic Lenovo Chromebooks losing connection in Access Points - Indoor and Outdoor

Lenovo Chromebooks losing connection

Re: Lenovo Chromebooks losing connection