topic Need a new router or acess point in Access Points - Indoor and Outdoor

Need a new router or acess point

Annoyed — Tue, 14 Jan 2025 23:40:42 GMT

I don’t know if I’ve ever been so frustrated trying to buy a product… Why have customer service If you guys are literally going out of your way, not to make a profit!??. I’m just trying to replace this ruckus access point or router. I really don’t know which one it is or What I need to buy to replace it. The fact that I have spent days trying to get a hold of someone that can direct me to the right place is literally making Question how you’re managing to stay in business…

Re: Need a new router or acess point

James — Wed, 15 Jan 2025 08:37:32 GMT

Hello,

Could you please confirm you are trying to get a replacement for your access point under warranty, or if you are looking to purchase a new access point and need some guidance on which access point model to buy ?

Since you've mentioned that you don't know which one you have right now; could you please share a picture showing the front and back panel of your access point.

Also, is this the only access point you have at the moment ? Is this access point managed by Ruckus Cloud, Ruckus controller or is it deployed as a standalone access point ?