topic Re: R320 version mismatch - how to resolve in Access Points - Indoor and Outdoor

R320 version mismatch - how to resolve

AGMS — Tue, 07 Jan 2025 13:04:39 GMT

Hi, I have 3 R320 AP's, I have factory reset the first one and set that one up as a master. I then reset the next AP and tried to adopt that onto the system. I can see it, however the "Unleashed Dashboard" shows that it has a version mismatch. I have tried to update the 2nd AP but the update fails and I cannot add/use it.

Any suggestions?

Re: R320 version mismatch - how to resolve

Imran_ruckus — Tue, 07 Jan 2025 13:18:08 GMT

Hi @AGMS
Greetings!!!

Thank you for contacting the RUCKUS Community forums.

Could you please let me know if this is a Lennar Home RUCKUS setup?

Please confirm.

Thank you again.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.

Re: R320 version mismatch - how to resolve

AGMS — Tue, 07 Jan 2025 13:29:45 GMT

Hi, No this is not a Lennar Home setup

Re: R320 version mismatch - how to resolve

Imran_ruckus — Fri, 10 Jan 2025 13:14:45 GMT

Hi @AGMS

I hope this message finds you well.

Thank you for your confirmation, and I apologize for the delayed response.

Kindly consider the following methods to resolve the issue:

Method 1:
You may attempt to upgrade the Access Point (AP) to the desired version using the TFTP method. Please refer to the article linked below for detailed instructions:
Upgrade via TFTP

Method 2:

Disconnect the functional AP.
Keep the problematic AP online and perform a factory reset.
Upgrade the AP to the desired version and then perform another factory reset.
Ensure that all APs are running the same version.
Reconnect the initially working AP, followed by the other two APs.

I trust these methods will be helpful.

Thank you once again for your patience and understanding. Should you require further assistance, please don't hesitate to reach out.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.