topic Re: Ruckus R650 with Unleashed 200.16.7.0.402 has broken Web UI in Access Points - Indoor and Outdoor

Ruckus R650 with Unleashed 200.16.7.0.402 has broken Web UI

netconductive — Fri, 22 Nov 2024 16:13:22 GMT

Hello! I have a Ruckus R650 [901-R650-US00] running Ruckus Unleashed (200.16.7.0.402) and the Web UI is broken. Though it loads up initially just fine, whenever I try to edit a Wi-Fi network or click on the "access points" section it just loads an empty grey screen. Here are some relevant logs that I found in the syslog:

```
Sep 6 13:10:11 prd-radio syslog: upgrade_debug: pid=5161, insert_field_to_upgrade_ap_list(): firmware_file open failure
Sep 6 13:10:11 prd-radio syslog: upgrade_debug: pid=5161, get_ap_list(): see [/tmp/unleashed_upgrade/upgrade_ap_list_from_election.xml.ready], ap-list ready!
Sep 6 13:10:11 prd-radio syslog: upgrade_debug: pid=5161, get_ap_list(): ap-list loop 0.
```

That's my first problem with it. My second problem is that it won't negotiate 802.3at (POE+) no matter what I try. I'm powering it with a Juniper SRX320-POE, and I have enabled POE negotiation on the source but it still recognizes it as a "802.3af Switch/Injector":

```
ruckus(ap-mode)# get power-mode
PoE Configured Mode : Auto
Power Consumption Status : 802.3af Switch/Injector
USB Status : Disabled
OK
```
Forcing it to use POE+ with `set power-mode at` works, but doesn't persist after reboot.

Finding what the log messages mean has been a big pain as documentation that refers to it is almost non-existent.

Thank you

Re: Ruckus R650 with Unleashed 200.16.7.0.402 has broken Web UI

yogesh_giriyapp — Tue, 26 Nov 2024 19:51:45 GMT

Hello,

I believe this could be a firmware corruption, however, if the issue is seen on a single AP, try to factory reset the AP and when you get to the initial configuration screen, upgrade the AP using the same firmware version, then reconfigure it.

RUCKUS Unleashed AP 200.16 (GA) Refresh Software for R650 | Software Downloads | Ruckus Wireless Support - link to download firmware

If the issue continues to occur, you have to create a case with Ruckus Support with all the details so that AP can be replaced.

Regards,

Yogesh G

Re: Ruckus R650 with Unleashed 200.16.7.0.402 has broken Web UI

sanjay_kumar — Thu, 28 Nov 2024 02:41:33 GMT

Hi @netconductive,

I see that you are changing the power mode in the "ap-mode", which is ap specific and not from controller mode.
Hence post rebooting the settings are not carried.
You will have to change the power mode setting from the GUI, which will hold post reboot.
Go to Access Points > Select the AP >> Edit > Other > PoE Operating Mode. Enable Override Group Config and
select a power mode from the menu.

Post changing the power mode, if you are still facing the GUI Grey screen, try doing a factory reset once.