topic Re: ap 310 is up...but none seen in controller in Access Points - Indoor and Outdoor

ap 310 is up...but none seen in controller

wanji — Mon, 18 Nov 2024 07:00:13 GMT

hi admin and all friends

i got problem with R310 ap...all server/controller ip already put via putty...after the ap is up...i cannot see it in my zone controller...other r310 working fine.. ..only this 3 ap is problem attach the pic below..pls help...

Re: ap 310 is up...but none seen in controller

sagar_kuber — Wed, 20 Nov 2024 15:16:58 GMT

Hi,

- Are there sufficient AP licenses in vSZ?
- Do you see any events/alarms in vSZ for AP MAC which is not joining?

Please share output of below commands via AP CLI/SSH:

get version
get rpki-cert issuer
get syslog log

Regards,
Sagar Kuber
Sr. Technical Support Engineer

Re: ap 310 is up...but none seen in controller

wanji — Thu, 21 Nov 2024 12:00:02 GMT

hi...

- Are there sufficient AP licenses in vSZ?
the license are ok..enought for all AP

- Do you see any events/alarms in vSZ for AP MAC which is not joining?
pls guide me to check alarm..coz this ap is not connected to controller...controller ver is 5.2.1.0.515

cannot do get version...get rpki-cert issuer.....get syslog log...coz i cannot login to web portal after i connected to dhcp server...can do if i reset the AP...

Re: ap 310 is up...but none seen in controller

sagar_kuber — Fri, 22 Nov 2024 11:33:34 GMT

Are you able to access the APs in question via SSH?

Re: ap 310 is up...but none seen in controller

wanji — Fri, 22 Nov 2024 11:39:18 GMT

ssh mean using putty ?

Re: ap 310 is up...but none seen in controller

sagar_kuber — Fri, 22 Nov 2024 11:56:14 GMT

Yes. Using Putty/CLI/SSH ?

Re: ap 310 is up...but none seen in controller

wanji — Fri, 22 Nov 2024 13:01:12 GMT

i will update tomorrow...using putty...but as i mention...if the ap already joining the dhcp server...i cannot use super and sp-admin for password...how ya ?

Re: ap 310 is up...but none seen in controller

sagar_kuber — Fri, 22 Nov 2024 18:04:12 GMT

Even if the AP receives an IP from DHCP, it should be accessible via SSH and default credentials (unless it joins controller and config updated)

Re: ap 310 is up...but none seen in controller

wanji — Fri, 22 Nov 2024 23:05:23 GMT

if that the case...i think the ap already join the controller...but cannot see ap apperead on staging zone or other group zone..and the light of ap become static on 2 light on power and ctl light

Re: ap 310 is up...but none seen in controller

wanji — Sat, 23 Nov 2024 01:15:04 GMT

hi...it will become like this....the light is static mean it already got dhcp...but i cannot see it in controller in staging zone....pls help...and also cannot login to putty using super and sp-admin

Re: ap 310 is up...but none seen in controller

wanji — Wed, 27 Nov 2024 01:02:29 GMT

hi..any recommendation regarding this??

Re: ap 310 is up...but none seen in controller

sagar_kuber — Fri, 29 Nov 2024 09:20:52 GMT

- Have you tried logging into AP via zone credentials (AD admin logon)?

- Is there another controller in the network?

- Is DHCP opt 43 enabled in server?

- From screen shot, I see the AP is still with default IP address 192.168.0.1 Why is it so?

Re: ap 310 is up...but none seen in controller

wanji — Fri, 29 Nov 2024 09:48:23 GMT

- Have you tried logging into AP via zone credentials (AD admin logon)?
not yet...pls guide how to do it

- Is there another controller in the network?
noe..only 1 controller

- Is DHCP opt 43 enabled in server?
already enable ...coz other R310 is up

- From screen shot, I see the AP is still with default IP address 192.168.0.1 Why is it so?
Not sure...i also cannot understand

Re: ap 310 is up...but none seen in controller

wanji — Mon, 09 Dec 2024 03:40:20 GMT

hi ..pleased help

Re: ap 310 is up...but none seen in controller

wanji — Mon, 09 Dec 2024 03:41:10 GMT

hi...please help