topic Ruckus T610s issue in Access Points - Indoor and Outdoor

Ruckus T610s issue

HEINHTETWIN — Thu, 21 Nov 2024 07:18:38 GMT

Hello everyone,

I have login problem of my Ruckus T610S AP.

AP is already power ON.

PWR & CTL LEDs are slow blinking once by once.

I can ping to the AP default IP address and get reply.

But I can't web access, ssh & telnet to configure.

How can I fix it?

Please help me to fix this issue. Thanks.

Re: Ruckus T610s issue

sagar_kuber — Fri, 22 Nov 2024 11:29:07 GMT

Hi,

Perform hard reset using below method and then try accessing the AP via SSH/WebUI.

To hard reset a Ruckus access point (AP), you can try these steps:

Identify the type of AP model
Find a paper clip or the clip that came with the AP
Ensure the AP is powered on
Locate the Reset or FD button
Press and hold the button for 10 seconds
Release the button and allow the AP to reboot

The AP should not reboot while the button is being held down. Once the button is released, the AP should reboot, indicating that the factory reset was successful.

https://support.ruckuswireless.com/articles/000012418

Regards,
Sagar Kuber
Sr. Technical Support Engineer

Re: Ruckus T610s issue

Moon72 — Mon, 25 Nov 2024 20:33:39 GMT

@HEINHTETWIN Atff wrote:
Hello everyone,
I have login problem of my Ruckus T610S AP.
AP is already power ON.
PWR & CTL LEDs are slow blinking once by once.
I can ping to the AP default IP address and get reply.
But I can't web access, ssh & telnet to configure.
How can I fix it?
Please help me to fix this issue. Thanks.

If your Ruckus T610S AP responds to ping but not web, SSH, or Telnet access, ensure your device is on the same subnet as the AP, confirm you're using the correct default credentials (e.g., admin/admin or admin/ruckus1), and disable any firewalls that might block traffic. Reset the AP to factory settings by holding the reset button for 10-30 seconds, and try accessing it again. If issues persist, check for open ports using tools like nmap, attempt recovery mode, or reflash the firmware via TFTP using the latest firmware from Ruckus. For further help, contact Ruckus support with detailed information.