R350 will not load into Unleashed UI following upgrade

baldilocks — Wed, 13 Nov 2024 14:48:56 GMT

Hi,

Relatively new to Ruckus and APs in general.

I purchased two R350s from eBay. One came with unleashed and is setup and working fine. However the other one has some other firmware (version 6.1.2.0.1309).

I have tried locally upgrading the firmware to the same version as the first AP (unleashed 200.16.7.0.402). The upgrade kicks off and completes, I reboot the AP and it comes back with teh same login UI and the version same as previous (6.1.2.0.1309).

Am I missing something? Why am I unable to get the unleashed upgrade to stick? Its not erroring out or anything. I have tried upgrading to the version before (200.15.6.212.14) and get the same result.

Properly scratching my head on this.. any help much appreciated, thanks!

I have a thread on reddit too, someone suggested downgrading to RUCKUS Solo Access Point 118.2.0.0.875 Release (R350) which I have tried, but get the same issue where post upgrade and reboot it is still showing version 6.1.2.0.1309 and the same GUI.

topic R350 will not load into Unleashed UI following upgrade in Access Points - Indoor and Outdoor

R350 will not load into Unleashed UI following upgrade