Ruckus AP T610 not detected in Controller SZ100

Help2024 — Wed, 24 Jul 2024 12:59:09 GMT

Ruckus Access Point T610, is not getting detected in SmartZone 100 controller

SmartZone 100 version: 6.1.0.0.

SmartZone Controller IP: 10.170.64.3

I am able to see the Access Point in our network and able to access the AP from CLI.

Please can someone advise.

SSH@HE-IBZSS-SB-25-AS-SW005#show mac-addr eth 1/1/3
Total active entries from port 1/1/3 = 1
MAC-Address Port Type VLAN
1c3a.600d.9720 1/1/3 Dynamic 62
SSH@HE-IBZSS-SB-25-AS-SW005#
SSH@HE-IBZSS-SB-25-AS-SW005#
SSH@HE-IBZSS-SB-25-AS-SW005#show lldp ne de ports eth 1/1/3
Local port: 1/1/3
Neighbor: 1c3a.600d.9720, TTL 110 seconds
+ Chassis ID (MAC address): 1c3a.600d.9720
+ Port ID (MAC address): 1c3a.600d.9720
+ Time to live: 120 seconds
+ System name : "RuckusAP"
+ System description : "Ruckus T610 Multimedia Hotzone Wireless AP/SW Ver\
sion: 6.1.0.0.1595"
+ System capabilities : bridge, WLAN access point, router
Enabled capabilities: bridge
+ Management address (IPv4): 10.222.62.27
+ Port description : "eth0"
+ Link aggregation: capable, but not aggregated
+ 802.3 MAC/PHY : auto-negotiation enabled
Advertised capabilities: 10BaseT-HD, 10BaseT-FD, 100BaseTX-HD,
100BaseTX-FD, 1000BaseT-FD
Operational MAU type : 1000BaseT-FD
+ 802.3 Power via MDI: PD port + Unknown Organizationally-Specific TLV: OUI 000142, subtype 1
Value: (binary) "05"

SSH@HE-IBZSS-SB-25-AS-SW005#ssh 10.222.62.27
User name:super
Password:
Connecting to remote host......

** Ruckus T610 Multimedia Hotzone Wireless AP: 121903002377

rkscli: get scg

------ SCG Information ------
SCG Service is enabled.
AP is not managed by SCG.
State: DISC
Server List: 10.170.64.3
No SSH tunnel exists
Failover List: Not found
Failover Max Retry: 2
DHCP Opt43 Code: 6
Server List from DHCP (Opt43/Opt52): 10.222.62.3
SCG default URL: RuckusController
SCG config|heartbeat intervals: 30|30
SCG gwloss|serverloss timeouts: 1800|7200
Controller Cert Validation : disable
-----------------------------
OK
rkscli: get version
Ruckus T610 Multimedia Hotzone Wireless AP
Version: 6.1.0.0.1595
OK
rkscli: ping 10.170.64.3
PING 10.170.64.3 (10.170.64.3): 56 data bytes

--- 10.170.64.3 ping statistics ---
5 packets transmitted, 0 packets received, 100% packet loss
OK
rkscli:

topic Ruckus AP T610 not detected in Controller SZ100 in Access Points - Indoor and Outdoor

Ruckus AP T610 not detected in Controller SZ100