topic Re: Cretificate refresh instructions wrong or incomplete? in Access Points - Indoor and Outdoor

Cretificate refresh instructions wrong or incomplete?

brian_hoyt_6612 — Tue, 15 Nov 2016 21:56:41 GMT

If I go to https://support.ruckuswireless.com/certificate it lists a procedure for ZD as going to AP Certificate Replacement WebUI page but that doesn't seem to exist? Am I missing something or are the instructions wrong?

Re: Cretificate refresh instructions wrong or incomplete?

jay_files — Tue, 15 Nov 2016 22:01:44 GMT

For ZD it's Configure > Certificate > Advanced > "Import Ruckus PKI Certificate Package."

Re: Cretificate refresh instructions wrong or incomplete?

brian_hoyt_6612 — Tue, 15 Nov 2016 22:18:56 GMT

Thanks I stumbled across that but I wasn't sure since the following steps are also wrong. For example the non-existent export button. I think these instructions need to be revised a bit. Maybe segment the ZD and SZ sections rather than lumping them together.

Re: Cretificate refresh instructions wrong or incomplete?

michael_brado — Tue, 15 Nov 2016 22:26:49 GMT

The FAQ link that's referenced in the first paragraph includes a statement about ZD's certificate refresh:
"ZoneDirector 9.13+ has the ability to report an AP certificate status and refresh AP certificate (for future SZ
migration), but does not require certificate check in order for APs to join."

Re: Cretificate refresh instructions wrong or incomplete?

brian_hoyt_6612 — Tue, 15 Nov 2016 22:43:55 GMT

I wasn't debating if it is required, only stating the instructions on how to do it are wrong for ZD.

Re: Cretificate refresh instructions wrong or incomplete?

john_d — Wed, 16 Nov 2016 03:22:54 GMT

Has anyone gotten this to work on ZD?

I tried it just for fun (fully understanding that it's technically not required). Importing the response did reboot all my AP's but then they ended up in certificate update failure (ZD 9.13.1 MR1 refresh, 2xR710 1xT300)

Re: Cretificate refresh instructions wrong or incomplete?

dtsblake_588878 — Fri, 18 Nov 2016 10:27:41 GMT

Worked for us with ZD3000 (9.13.2.0 build 33) + ZF7982 (qty=200)

Re: Cretificate refresh instructions wrong or incomplete?

dtsblake_588878 — Fri, 18 Nov 2016 10:34:44 GMT

"They" are not listening (hearing) what you are saying. I have run across this same corporate attitude also at other OEMs. The OEM representatives are either too busy or the corporate infrastructure does not reward technicians who desire to correct documentation nor the means. They do not get it, incorrect doc makes the users frustrated and mad. Mad users may search out better OEMs. "They" wonder why sales drop....etc, etc.