Ruckus AP not detected in switch

bgh — Fri, 14 Jun 2024 13:51:33 GMT

I have a Ruckus AP model H320 (Mac: 7047.7726.67b0) connected directly to my Cisco Catalyst 2960 > Port Gi0/5

But due to some reason Access Point is not detected in the switch

================================================

SW-R506#show mac address-table address 7047.7726.67b0
Mac Address Table
-------------------------------------------

Vlan Mac Address Type Ports
---- ----------- -------- -----

================================================

SW-R506#show mac address-table interface gigabitEthernet 0/5
Mac Address Table
-------------------------------------------

Vlan Mac Address Type Ports
---- ----------- -------- -----

================================================

SW-R506#show int status

Port Name Status Vlan Duplex Speed Type
Gi0/1 PHONE_523 connected 1102 a-full a-100 10/100/1000BaseTX
Gi0/2 RAP_523 connected trunk a-full a-1000 10/100/1000BaseTX
Gi0/3 AP_521 connected trunk a-full a-1000 10/100/1000BaseTX
Gi0/4 PHONE_524 connected 1102 a-full a-100 10/100/1000BaseTX
Gi0/5 RAP_524 connected trunk a-full a-1000 10/100/1000BaseTX
Gi0/6 RAP_521 connected trunk a-full a-1000 10/100/1000BaseTX
Gi0/7 PHONE_521 connected 1102 a-full a-100 10/100/1000BaseTX
Gi0/8 AP_527 connected trunk a-full a-1000 10/100/1000BaseTX
Gi0/9 notconnect 1100 auto auto 10/100/1000BaseTX
Gi0/10 connected trunk a-full a-1000 10/100/1000BaseTX
Gi0/11 notconnect 1 auto auto Not Present
Gi0/12 notconnect 1 auto auto Not Present

================================================

SW-R506#show running-config interface gigabitEthernet 0/5
Building configuration...

Current configuration : 232 bytes
!
interface GigabitEthernet0/5
description RAP_524
switchport trunk allowed vlan 80,102,103,250,500,504,510,535,550,1100,1102
switchport trunk allowed vlan add 1103,1107
switchport mode trunk
no ip igmp snooping tcn flood
end

================================================

On Port Gi0/3 we have a different AP connected and this AP is detected and working

SW-R506#show mac address-table interface gigabitEthernet 0/3
Mac Address Table
-------------------------------------------

Vlan Mac Address Type Ports
---- ----------- -------- -----
504 5698.5e56.31a3 DYNAMIC Gi0/3
504 de7f.55be.b590 DYNAMIC Gi0/3
535 c808.7322.0060 DYNAMIC Gi0/3
Total Mac Addresses for this criterion: 3

================================================

We tried resetting the AP mutliple

Changed the eth cable

Restarted the port Gi0/5

We also tried different port Gi0/9

But same issue

SW-R506#show mac address-table interface gigabitEthernet 0/9
Mac Address Table
-------------------------------------------

Vlan Mac Address Type Ports
---- ----------- -------- -----

================================================

Here below is the configuration from Port Gi0/3 where a different AP works fine

And also the configuration from Port Gi0/5 and Gi0/9

================================================

SW-R506#show running-config interface gigabitEthernet 0/3
Building configuration...

Current configuration : 200 bytes
!
interface GigabitEthernet0/3
description AP_521
switchport trunk allowed vlan 80,102,103,250,500,504,510,535,550,1100,1102
switchport trunk allowed vlan add 1103,1107
switchport mode trunk
end

================================================

SW-R506#show interfaces gigabitEthernet 0/3
GigabitEthernet0/3 is up, line protocol is up (connected)
Hardware is Gigabit Ethernet, address is 002f.5cf5.1403 (bia 002f.5cf5.1403)
Description: AP_521
MTU 1500 bytes, BW 1000000 Kbit/sec, DLY 10 usec,
reliability 255/255, txload 1/255, rxload 1/255
Encapsulation ARPA, loopback not set
Keepalive set (10 sec)
Full-duplex, 1000Mb/s, media type is 10/100/1000BaseTX
input flow-control is off, output flow-control is unsupported
ARP type: ARPA, ARP Timeout 04:00:00
Last input 00:00:09, output 00:00:00, output hang never
Last clearing of "show interface" counters never
Input queue: 0/75/0/0 (size/max/drops/flushes); Total output drops: 74
Queueing strategy: fifo
Output queue: 0/40 (size/max)
5 minute input rate 438000 bits/sec, 59 packets/sec
5 minute output rate 1702000 bits/sec, 416 packets/sec
1087647534 packets input, 2535496395098 bytes, 0 no buffer
Received 15194605 broadcasts (8372078 multicasts)
0 runts, 0 giants, 0 throttles
3 input errors, 3 CRC, 0 frame, 0 overrun, 0 ignored
0 watchdog, 8372078 multicast, 57376725 pause input
0 input packets with dribble condition detected
42538219979 packets output, 36022442849564 bytes, 0 underruns
0 output errors, 0 collisions, 1 interface resets
0 unknown protocol drops
0 babbles, 0 late collision, 0 deferred
0 lost carrier, 0 no carrier, 0 pause output
0 output buffer failures, 0 output buffers swapped out

================================================

SW-R506#show running-config interface gigabitEthernet 0/5
Building configuration...

Current configuration : 232 bytes
!
interface GigabitEthernet0/5
description RAP_524
switchport trunk allowed vlan 80,102,103,250,500,504,510,535,550,1100,1102
switchport trunk allowed vlan add 1103,1107
switchport mode trunk
no ip igmp snooping tcn flood
end

SW-R506#show running-config interface gigabitEthernet 0/9
Building configuration...

Current configuration : 240 bytes
!
interface GigabitEthernet0/9
switchport access vlan 1100
switchport trunk allowed vlan 80,102,103,250,500,504,510,535,550,1100,1102
switchport trunk allowed vlan add 1103,1107
switchport mode trunk
no ip igmp snooping tcn flood
end

================================================

SW-R506#show interfaces gigabitEthernet 0/5
GigabitEthernet0/5 is up, line protocol is up (connected)
Hardware is Gigabit Ethernet, address is 002f.5cf5.1405 (bia 002f.5cf5.1405)
Description: RAP_524
MTU 1500 bytes, BW 1000000 Kbit/sec, DLY 10 usec,
reliability 255/255, txload 1/255, rxload 1/255
Encapsulation ARPA, loopback not set
Keepalive set (10 sec)
Full-duplex, 1000Mb/s, media type is 10/100/1000BaseTX
input flow-control is off, output flow-control is unsupported
ARP type: ARPA, ARP Timeout 04:00:00
Last input 5w2d, output 00:00:00, output hang never
Last clearing of "show interface" counters never
Input queue: 0/75/0/0 (size/max/drops/flushes); Total output drops: 74
Queueing strategy: fifo
Output queue: 0/40 (size/max)
5 minute input rate 0 bits/sec, 0 packets/sec
5 minute output rate 183000 bits/sec, 245 packets/sec
6251454500 packets input, 2096714402437 bytes, 0 no buffer
Received 201320456 broadcasts (158352070 multicasts)
0 runts, 0 giants, 0 throttles
0 input errors, 0 CRC, 0 frame, 0 overrun, 0 ignored
0 watchdog, 158352070 multicast, 0 pause input
0 input packets with dribble condition detected
64633761578 packets output, 25528716832912 bytes, 0 underruns
0 output errors, 0 collisions, 9 interface resets
0 unknown protocol drops
0 babbles, 0 late collision, 0 deferred
0 lost carrier, 0 no carrier, 0 pause output
0 output buffer failures, 0 output buffers swapped out

================================================

SW-R506#show interfaces gigabitEthernet 0/9
GigabitEthernet0/9 is down, line protocol is down (notconnect)
Hardware is Gigabit Ethernet, address is 002f.5cf5.1409 (bia 002f.5cf5.1409)
MTU 1500 bytes, BW 10000 Kbit/sec, DLY 1000 usec,
reliability 255/255, txload 1/255, rxload 1/255
Encapsulation ARPA, loopback not set
Keepalive not set
Auto-duplex, Auto-speed, media type is 10/100/1000BaseTX
input flow-control is off, output flow-control is unsupported
ARP type: ARPA, ARP Timeout 04:00:00
Last input never, output never, output hang never
Last clearing of "show interface" counters never
Input queue: 0/75/0/0 (size/max/drops/flushes); Total output drops: 0
Queueing strategy: fifo
Output queue: 0/40 (size/max)
5 minute input rate 0 bits/sec, 0 packets/sec
5 minute output rate 0 bits/sec, 0 packets/sec
0 packets input, 0 bytes, 0 no buffer
Received 0 broadcasts (0 multicasts)
0 runts, 0 giants, 0 throttles
0 input errors, 0 CRC, 0 frame, 0 overrun, 0 ignored
0 watchdog, 0 multicast, 0 pause input
0 input packets with dribble condition detected
0 packets output, 0 bytes, 0 underruns
0 output errors, 0 collisions, 2 interface resets
0 unknown protocol drops
0 babbles, 0 late collision, 0 deferred
0 lost carrier, 0 no carrier, 0 pause output
0 output buffer failures, 0 output buffers swapped out

================================================

Can someone advise if the issue is with Access point or something else might be the issue

This is a new Access point sent by ruckus.

topic Ruckus AP not detected in switch in Access Points - Indoor and Outdoor

Ruckus AP not detected in switch