Ruckus Access Point not detected in controller

bgh — Fri, 14 Jun 2024 08:00:29 GMT

Ruckus Access Point detected in switch but not detected in SmartZone controller.

Ruckus AP model: H500

AP Mac: 38ff36-1d2910

AP Mac: 38ff36-207010

SmartZone 100 version: 3.6.2.0.250

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As you can see that both of the APs are detected

MUCOXSW02-00-IDFA# show mac-address 5

Status and Counters - Port Address Table - 5

MAC Address VLANs
------------- ------------
38ff36-1d2910 100

MUCOXSW02-00-IDFA# show mac-address 6

Status and Counters - Port Address Table - 6

MAC Address VLANs
------------- ------------
38ff36-207010 101

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MUCOXSW02-00-IDFA# show running-config interface 5

Running configuration:

interface 5
tagged vlan 101
untagged vlan 100
spanning-tree bpdu-protection
loop-protect
exit

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MUCOXSW02-00-IDFA# show running-config interface 5

Running configuration:

interface 5
tagged vlan 101
untagged vlan 100
spanning-tree bpdu-protection
loop-protect
exit

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MUCOXSW02-00-IDFA# show cdp neighbors 5 de

CDP neighbors information for port 5

No records found

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MUCOXSW02-00-IDFA# show cdp neighbors 6 de

CDP neighbors information for port 6

No records found

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We also have AP connected on same switch on port no. 4 and it works fine and detected in SZ controller

MUCOXSW02-00-IDFA# show running-config interface 4

Running configuration:

interface 4
name "MUCOXAP150-GF-Lobby_right"
tagged vlan 100-101,351,355,805,1016-1017,1254
spanning-tree bpdu-protection
loop-protect
exit

MUCOXSW02-00-IDFA# show cdp neighbors 4 de

CDP neighbors information for port 4

Port : 4
Device ID : 4c b1 cd 11 9e 20
Address Type : IP
Address : 192.168.161.83
Platform : Ruckus R610 Multimedia Hotzone Wireless AP/SW Version: 3...
Capability : Switch
Device Port : eth0
Version : Ruckus R610 Multimedia Hotzone Wireless AP/SW Version: 3...

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VLAN 100 is Management

VLAN 101 is WLAN Management

The Remaining VLAN are for conference, IPTV and so on.

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We already tried factory default reset and soft reset but still AP not detected in controller

topic Ruckus Access Point not detected in controller in Access Points - Indoor and Outdoor

Ruckus Access Point not detected in controller