topic Re: R550 not connected in ZoneDirect 1200 in Access Points - Indoor and Outdoor

R550 not connected in ZoneDirect 1200

Seroo — Thu, 25 Apr 2024 02:11:08 GMT

Hi,

Why is my AP showing disconnected in the ZD1200. but onsite the led is up. I have try to change the power from auto to at/af but still it is showing disconnected. Please guide. Thank you

Re: R550 not connected in ZoneDirect 1200

bruno_andrade — Fri, 26 Apr 2024 19:28:02 GMT

Hi Seroo,
Was the AP connected and online in the ZD before it started showing as disconnected? Or is this a new setup?
Can you ping the ZD from the Access Point CLI?
Also, could you please provide the output of this AP CLI command:
get director

Re: R550 not connected in ZoneDirect 1200

Seroo — Mon, 29 Apr 2024 02:27:37 GMT

Hi Bruno,

Was the AP connected and online in the ZD before it started showing as disconnected? Or is this a new setup?
- Yes it is connected before this. It is not a new setup.
Can you ping the ZD from the Access Point CLI?
-I cannot access the CLI, but i whenever i am login to other AP that is connected it can be accessed.
Also, could you please provide the output of this AP CLI command:
get director
-I cant login to CLI

Re: R550 not connected in ZoneDirect 1200

bruno_andrade — Tue, 30 Apr 2024 20:22:53 GMT

Hi Seroo,

Identifying the issue without CLI access to the AP will be challenging. Since you can't access the AP, it appears there may be a firewall blocking or the AP itself could be damaged. Please try connecting a device in the same AP management VLAN to check accessibility. Also, review any router or ACL configurations that might be blocking communication between the AP and ZD.

Thanks

Re: R550 not connected in ZoneDirect 1200

Seroo — Thu, 02 May 2024 01:13:27 GMT

Hi Bruno, is it possible for me like to take off the AP to reset it and reconfigure it back? Thanks

Re: R550 not connected in ZoneDirect 1200

bruno_andrade — Fri, 03 May 2024 13:28:30 GMT

Yes, you can follow the below KB to factory reset the AP:
https://support.ruckuswireless.com/articles/000012418

Since you have physical access, try connecting your computer directly to the AP using the ethernet. If you can access the CLI interface when directly connected, this will confirm that the AP is functioning properly.

Re: R550 not connected in ZoneDirect 1200

Seroo — Mon, 06 May 2024 02:06:17 GMT

Hi bruno,

say here as i am resetting the AP, then after reconfigure it will i be able to adopt it back in zone portal right?