R510

Daman — Mon, 29 Apr 2024 21:13:38 GMT

Hello

I have Ruckus sz144 controller running on 6.1.2 and ruckus AP R510 .

The Ap is getting IP address from the DHCP, but not connecting to the controller.

I am also not able to access the AP GUI and even resetting the AP, I ma not able to get to the default ip address for the AP.

Re: R510

AshwinM — Thu, 30 May 2024 08:09:14 GMT

Hello Daman,

We appreciate you contacting Ruckus Networks.

To address your concern, please follow these steps and inform us of the outcome:

Step 1: Access the AP via CLI and verify the current software version with the command:
rkscli:get version
Step 2: Reboot the AP to factory settings and install the specified firmware version available here:
To factory reset the AP: [Take ssh access to the AP]
rkscli:set factory
rkscl:reboot
Standalone image:
https://support.ruckuswireless.com/software/3865-ruckus-solo-access-point-118-2-0-0-875-release-r510
Step 3: If the access points still fail to connect to the controller, ensure there are enough AP licenses available on the controller.
Step 4: Establish SSH access to the AP and execute a ping to the controller’s IP address to troubleshoot any connectivity issues.

Regards,
Ashwin Mathiyazhagan