topic Re: unable to enable eth port 0 on r770 in Access Points - Indoor and Outdoor

unable to enable eth port 0 on r770

Teudis — Wed, 21 Feb 2024 14:29:31 GMT

Hi Guys maybe someone can help please,

I am having issues with a new r770 out of the box. First of all the web interface is not enabled and I am having to enable it via command line with "set http enable" user guide just say connect to web interface nothing about enabling it first ????

Secondly I can't get the second ethernet NIC to fuction, via web interface checking the enable box and saving green banner shows setting was saved but, enable check box remains black no tick. So I try via command line, first check status with "get eth 0" states disabled, next " set eth 0" OK is returned, check status once more still disabled.

What is going on ?

Re: unable to enable eth port 0 on r770

vasanth_edward — Wed, 21 Feb 2024 14:48:43 GMT

Hi @Teudis,

Thank you for reaching RUCKUS Networks.

Is the AP R770 in Solo firmware or in Unleashed? Share its version. I can check the behavior on the WebUI access.

On the Eth0 disabled, please could you share the power AP is drawing, CLI command to get info would be "get power-mode".

Is the AP connected to POE switch or POE injector?

As per the datasheet, AP needs to consume power a minimum of 32W to get second Eth port enabled.

Hope this is informative.

Regards,

Vasanth Edward || Snr TSE

RUCKUS Commscope

Re: unable to enable eth port 0 on r770

Teudis — Wed, 21 Feb 2024 15:03:06 GMT

Hi Vasanth_edward

AP is standalone solo firmware

rkscli: get version
Ruckus R770 Multimedia Hotzone Wireless AP
Version: 122.0.0.0.722
OK

power is

rkscli: get power-mode
PoE Configured Mode : Auto
Power Consumption Status : PoE Injector
USB Status : Disabled
OK

The AP is connected to ruckus POE power injector

Re: unable to enable eth port 0 on r770

sanjay_kumar — Thu, 22 Feb 2024 03:43:14 GMT

Hi @Teudis

I see that the AP is in Solo version so it should not have the http or https disabled.

And for the second ethernet port issue, since you are using the Adapter, the AP will not be able to negotiate with the adapter to set the power input to max, so it will default work in AF mode.
Set the AP to use max power using the below command then you can use the full function of the AP including the second ethernet port.

set power-mode bt

Re: unable to enable eth port 0 on r770

Teudis — Thu, 22 Feb 2024 04:18:47 GMT

Hi Sanjay,

Thank you very much for that information, I have been pulling my hair out trying to work this out. Who would have thougth that was the case....

"set power-mode bt5" is the only option I have
set power-mode : set power-mode {auto|af|at|bt5}
-- Change 802.3 PoE Operating Mode

The second NIC is now functioning as expected.

Re: unable to enable eth port 0 on r770

sanjay_kumar — Thu, 22 Feb 2024 04:38:01 GMT

Hi @Teudis

Glad to heat that it is working fine now.
Have a nice day.